- Develop and execute strategic initiatives to drive the success of solution engineering teams and enhance overall organizational performance. Provide visionary leadership, set clear goals, and define actionable plans to achieve desired outcomes.- Build and lead high-performing solution engineering teams, fostering a collaborative and innovative work environment. Provide guidance, mentorship, and professional development opportunities to team members, ensuring their growth and maximizing their potential.- Ensure the delivery of high-quality solution engineering services, aligning them with industry best practices and customer requirements. Drive continuous improvement initiatives, optimize processes, and implement effective methodologies to enhance the efficiency and effectiveness of solution engineering operations.- Collaborate with cross-functional teams to design and implement customer-centric solutions that enhance the overall customer experience. Leverage CPaaS and messaging channels to drive engagement, personalization, and satisfaction, ultimately leading to increased customer loyalty and retention.- Build strong relationships with internal and external stakeholders, including clients, partners, and executive leadership. Collaborate closely with stakeholders to understand their needs, align solution engineering strategies, and ensure customer satisfaction and business growth.

- Spearhead the Solution Engineering department, overseeing cross-functional teams and ensuring the successful delivery of complex projects while maintaining the highest quality standards.- Collaborate closely with Sales and Product Management to align solutions with customer needs, driving revenue growth and building long-lasting client relationships.- Drive the development and implementation of customer-centric strategies, harnessing the power of CPaaS, CX solutions, and emerging channels to elevate engagement and satisfaction.- Foster a culture of continuous improvement, optimizing operational efficiency, and enabling the team to stay ahead in a rapidly evolving market.

- Lead the solution development team in conceptualizing, designing, and implementing high-impact solutions aligned with business goals and customer needs.- Collaborate with cross-functional stakeholders, including Product Management and Sales, to translate business requirements into actionable technical strategies.- Drive the development of scalable and robust architectures, harnessing emerging technologies and best practices to achieve optimal performance and efficiency.

* Maintaining 700 vlans for guest rooms, conference areas, Business centre * Monitoring manageable switches and access points. * Configuring Wireless Access Point with network key. * Troubleshooting network connectivity (Both Fibre optic and Ethernet). * Troubleshoot day to day problem related to network connectivity * Troubleshoot mobile users problem related to accessing their mail server in their respective organisation.* Transferring the total system in backup link if main link is down. * Scanning and Updating antivirus in desktop PC. * Inventory Management. * Ensuring customer satisfaction by providing high responsive Technical Support. * Assuring problems/issues are systematically tracked, escalated accordingly and following up.