Ketan R Email & Phone Number

Toronto, Ontario, Canada

• Worked closely with Business (including Legal, Fraud & AML) for gathering requirements from various stakeholders using Story Map and JAD elicitation technique on tools such as Jira, Confluence and SharePoint.• Documented requirements for reconciliation & settlement of transactions.• As part of Digital Initiative: Documented UI/UX requirements using Balsamiq tool to facilitate the best client experience abiding to WCAG 2.1 guidelines.• Draft multiple SRD work packages to capture… Show more • Worked closely with Business (including Legal, Fraud & AML) for gathering requirements from various stakeholders using Story Map and JAD elicitation technique on tools such as Jira, Confluence and SharePoint.• Documented requirements for reconciliation & settlement of transactions.• As part of Digital Initiative: Documented UI/UX requirements using Balsamiq tool to facilitate the best client experience abiding to WCAG 2.1 guidelines.• Draft multiple SRD work packages to capture the requirements along with internal, external reviews with Dev, QA and solution designers.• Worked on contact center technology business projects related to IVR.• Worked with IVR offer team to store and retrieve offers for IVR digitization initiative.• Draft Report Requirement Documents (RRDs) for various Splunk reports being generated for multiple users to automate reporting processes including report testing.• Experienced with REST Web API and performed data mapping activities. • Liaised with data warehouse teams and production support teams.• Created High level UI Mock ups using Balsamiq tool.• Worked with payment networks such as visa, MasterCard and payment processors such as TSYS, I2C etc.• Captured requirements for the data lineage and data quality are intact with working of SQL database to fetch data.• Good understanding of Intake process and gating in terms of swag. • Initiate and engage process improvements to standardize various templates such as RMP, Transaction Matrix etc. Show less

• Worked closely with Product owner for gathering requirements from various stakeholders including AML stakeholder, Fraud stakeholder & Legal stakeholder.• Contributed in day to day project functioning during release planning, sprint planning, daily stand-ups, retrospect meeting, demo, product backlog creation and grooming on JIRA, assisted creating burn down charts• Gathering Technical requirements and Business Requirements from internal stakeholders representing various financial… Show more • Worked closely with Product owner for gathering requirements from various stakeholders including AML stakeholder, Fraud stakeholder & Legal stakeholder.• Contributed in day to day project functioning during release planning, sprint planning, daily stand-ups, retrospect meeting, demo, product backlog creation and grooming on JIRA, assisted creating burn down charts• Gathering Technical requirements and Business Requirements from internal stakeholders representing various financial services departments through JAD sessions• Performed elicitation, data mapping and business process mapping and after conducting an analysis of current processes and new business requirements • Scripted Acceptance Criteria in the user stories using Behavior Driven Development (BDD) approach to allow scrum teams to develop the solution with minimal clarification and re-work• Contributed in day to day project functioning during Release Planning, Sprint Planning, Daily Stand-up, Retrospect Meeting, Demo, Product Backlog creation and grooming on JIRA.• Created Report Requirements documents as per financial services regulatory reporting requirements including automation of reports and report testing.• Prioritized product backlog with Product Owner and wrote User Stories with detail Acceptance Criteria.• Documented UAT detailed plan to develop end-to-end test scenarios. Performed User Acceptance to validate the business requirements.• Created and maintained living documents for continuous improvement and sharing of the best practices Show less

Toronto, Ontario, Canada

• Worked closely with Product owner for gathering requirements from various stakeholders including AML stakeholder, Fraud stakeholder & Legal stakeholder.• Contributed in day to day project functioning during release planning, sprint planning, daily stand-ups, retrospect meeting, demo, product backlog creation and grooming on JIRA, assisted creating burn down charts• Gathering Technical requirements and Business Requirements from internal stakeholders representing various financial… Show more • Worked closely with Product owner for gathering requirements from various stakeholders including AML stakeholder, Fraud stakeholder & Legal stakeholder.• Contributed in day to day project functioning during release planning, sprint planning, daily stand-ups, retrospect meeting, demo, product backlog creation and grooming on JIRA, assisted creating burn down charts• Gathering Technical requirements and Business Requirements from internal stakeholders representing various financial services departments through JAD sessions• Performed elicitation, data mapping and business process mapping and after conducting an analysis of current processes and new business requirements • Scripted Acceptance Criteria in the user stories using Behavior Driven Development (BDD) approach to allow scrum teams to develop the solution with minimal clarification and re-work• Contributed in day to day project functioning during Release Planning, Sprint Planning, Daily Stand-up, Retrospect Meeting, Demo, Product Backlog creation and grooming on JIRA.• Created Report Requirements documents as per financial services regulatory reporting requirements including automation of reports and report testing.• Prioritized product backlog with Product Owner and wrote User Stories with detail Acceptance Criteria.• Documented UAT detailed plan to develop end-to-end test scenarios. Performed User Acceptance to validate the business requirements.• Created and maintained living documents for continuous improvement and sharing of the best practices Show less

Mumbai, Maharashtra, India

• Coordinated as BA on detailed business requirements, identifying, planning, tracking and resolving business issues.• Prepared technical specification documents such as system requirements document (srd), system to system integration document, data mapping document.• Reviewed QA test plans, developed UAT test plans and conducted UAT testing along with regression testing while ensuring business needs are met prior to releasing to our members/partners.

Mumbai, Maharashtra, India