Ketari Cole Email & Phone Number

Atlanta, Ga

Lawrenceville, Ga

• Work directly with Company Controller to receive payment approvals and direction on receivables and collections.• Process invoices and check requests for payment after verifying that appropriate documentation and approval are obtained and any discrepancies are resolved. Enter Purchase Orders and prepare Cash Requirements List and handle month-end closing. • Audit and enter employee expense reports, ensuring they adhere to company policies and procedures and IRS regulations. Disburse expense checks during check runs. • Manage petty cash for small purchases, monitor usage of company credit cards.• Process credit applications, create, maintain and update vendor files, W-9’s etc. • Prepare vendor invoices and receipts as documentation for Client invoicing. • Communicate with suppliers, vendors and internal personnel, both verbally and in writing regarding payments, discrepancies, corrections and other issues. • Maintain a professional customer service attitude and relationship with all internal and external customers. • Timely pursuit of past due accounts to minimize accounts over 30 days in arrears. • Book travel arrangements for field employees, prepare travel advances and ensure that all documentation is submitted upon completion of travel. • Consistently look for ways to keep costs at a minimum by doing comparison shopping before making purchases.• Maintain confidentiality of all financial matters.IT Liaison • Primary on-site contact person for technology support. • Disseminate information about IT services, procedures and product information. • Work with offsite IT Consultant to maintain hardware and software inventory.• Handle troubleshooting of basic PC, printer and scanner issues.• Educate and train end-users in basic computer, Outlook and printer usage.• Assist IT Consultant in implementing and executing new and /or upgraded technologies to support and meet the Company’s needs.

All Purpose Pro Business Services has over 15 years of Administrative experience and has been providing Virtual Assistance to clients since 2005. I have a Bachelor's Degree in Management Information Systems as well as being Comptia and Microsoft Certified. From my own work and learning experiences, I am able to provide you with the best Virtual help available on the market today. I am educated, sharp, trust-worthy and knowledgeable. I can assist you in running your business as smoothly as possible or expanding your business to attract new and/or different customers.If you need to save your time for the bigger issues at hand regarding your business, allow APP to take over the tedious, everyday tasks that you don't have time for. Services Provided: Appointment Management  Calendar Management  Appointment Scheduling  Setting Reservations Business Meetings Personal Tasks Phone Services Receptionist Services  Answering Calls Taking Messages Order Taking & Processing Computer Training  Basic Training Internet Training Microsoft Office Training (Word, Excel, Power Point, Access) Email (sending, adding attachments, etc.)  Video conferencing Much More!!! Research Creating Charts/Graphs  Product Research  Market Research  Competitor Research  Personal Research Database Management  Creating Database Data Entry Organization and Sorting Information Processing Creating and Updating Spreadsheets Power Point Presentations Editing/Proofreading  Internet research Accounting Services  Basic Bookkeeping  Invoicing  Quick Books Management  Data Entry  Utility Payments Billing & Follow Up Email Management  Sending and Receiving  Managing Inbox Email Response Desktop Publishing  Advertising  Newsletters Brochures Manuals  Document Creation Social Media Management  Manage Facebook, Twitter, LinkedIn Manage BlogEvent Planning & AssistanceTravel Arrangements

• Assisted Owner in various functions to ensure the proper handling of contracts and obtaining new investors• Managed Owner calendar for meetings and travel • Compiled expense reports for both Owner and investors• Provided quality customer service to landlords and tenants regarding any domestic issues that need resolving• Handled A/P and A/R using QuickBooks software• Assessed current and future system needs of SPM, Inc• Handled hardware and software purchases for system installs and upgrades• Handled system maintenance, upgrade and compatibility issues• Created and implemented SOP to streamline processes and increase productivity • Created Statements of Work (SOW’s) for upcoming projects • Created organizational charts, flowcharts and system planning and diagramming using MS Visio• Created and updated customer accounts and cases in CRM 3.0• Created and maintained database and procedure manuals • Maintained confidentiality of investor/tenant information

• Maintained and adhered to customer data privacy policy• Assisted customers within the Precinct’s Standard Operating Platform (SOP)• Provided initial contact with customer’s plus check-in and check-out products for service• Performed basic testing to determine product needs and service solutions• Facilitated in-store sales, upgrades, installations and services• Handled repairs, set-ups, upgrades and installations on customer and store stock units• Worked with the Customer Service Team to reduce returns and exchanges through product inspection and the save process• Processed STAR transactions (e.g. paperwork, product shipping and receiving)• Attempted to contact customers in the Customer Communication Queue• Provided customer assistance during check-in and check-out procedure• Offered all Geek Squad Services including on-site services• Understood and followed all Geek Squad and Best Buy Policies

• Signing authority up to $15, 000 to sign and execute Contracts and Service Agreements in compliance with legally binding contract policies of Scantron Corporation. • Processed post-warranty and renewal contracts with important attention to detail• Processed full and/or partial credits and rebilling of invoices for customers who wished to cancel, update or change existing contracts• Created manual invoices for commencement and services fees billed to the customer • Added and updated customer and product information in the Oracle and Metrix databases as received from customers, field representatives, or dispatch• Maintained integrity of customer information by adhering to Oracle data steward guidelines• Thoroughly researched the accuracy of information provided by different sources via various search methods (ex. Internet, existing customer or product information, data steward, etc.) • Ensured accurate and timely interfacing between Oracle and Metrix databasesDeskside Support Assistant• Acted as primary point person for any hardware or software issues that end-users encountered that required immediate attention• Provided hardware, software and application support for end-users when the IT Technicians weren’t on-site• Provided hardware and software installation support as needed• Participated in additional computer-related project work as assigned by management

• Assisted the Program Director in various functions to ensure the proper resettlement of all refugees• Provided administrative and technical support to the Program Director and Case Managers for the Migration and Refugee Services Department• Prepared and designed reports, correspondence and presentations for Program Director and Case Managers for the Migration and Refugee Services Department• Handled travel arrangements for the Program Director • Served as primary point person in knowledge and use of specialized software (ex. Visio and MS Project)• Scheduled and coordinated meetings and events for Program Director and Case Managers• Processed assurance forms and verifications• Coordinated with the Minnesota Department of Health and county public health departments to ensure refugee health screenings• Provided information about, or on behalf of, refugees to the public • Protected privacy of client’s health information and complied with all HIPAA standards and regulationsLead Computer User• Primary contact person for technology support within the MRS Department• Handled hardware and software computer issues for Program Director as well as Case Managers• Worked with ISD to maintain software inventory and ensure that all software has been legally obtained• Handled troubleshooting of basic PC and printer problems• Educated and trained end-users in basic computer and printer usage• Assisted ISD in implementing and executing new and /or upgraded technologies to support and meet the department’s needs

B.S., Management Information Systems

Accounting