Keter C. Email & Phone Number

Toronto, Ontario, Canada

• Sourced and reviewed resumes for 30+ candidates from 4 college Human Resource Management programs and conducted interviews for 6 People co-op candidates • Efficiently completed over 30 background checks for Canadian, American and Indian employees using Sterling Backcheck • Scheduled and managed 40 candidates for technical interviews and final interviews using Greenhouse to improve time to fill metrics• Assist with coordination of onboarding process, including new hire information packages, company group insurance details, and first day meetings• Tracked all pre-employment information in excel to ensure all new hires have completed all requirements prior to their start date• Introduced new human resource information management system and maintained employee information within platform to high accuracy• Acted as main point of contact for Bamboo HR HRIS system inquiries for organization• Maintained and reported HR metrics; including hiring, headcount, turnover rate, promotions and departures• Active member of KeyData Social Committee; led the plan and execution of 2022 Holiday Party and coordination of personalized employee gifts• Collaborated with People and Growth Manager to design and implement a recognition program for all staff, celebrating work anniversaries, work accomplishments to improve employee engagement• Addressed employee concerns and complaints in a timely, professional manner; including employment verification letters

• Performed administrative onboarding tasks for new employees through Reflektive and Culture Amp• Analyzed 45 exit survey data to gather themes and enhance exit surveys to successfully gather employee retention concepts to implement for 2022• Presented analysis of results for Stay Interview 2021 for ENG+ team and engagement champions to gain insight to employee retention and created an action plan for 2022• Worked with total rewards team to organize and update job descriptions files and folders on Google drive to allow for easier access• Supported execution of Flipp campus program for students throughout the organization

Markham, Ontario, Canada

• Resolved conflicts between staff, as well as staff and guests • Trained new halfway house and beverage cart server to Angus Glen standards• Dealing with health and safety incidents pertaining to both staff and guests • Maintained and enforced strict cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure health and safety of customers and staff• Oversaw daily operations of the on-course food and beverage team of 3-5 servers• Performed end of day logs of daily activities and tracked labour hours of servers

Ottawa, Canada Area

• Assisted with food preparation duties, such as assembling desserts, salads and cold dishes • Resolved guest concerns by utilizing effective listening and critical thinking• Communicated the VIP experience through extensive knowledge of the current food and beverage options, while promoting products and services available • Worked alongside a team of 3-7 cast members to ensure speedy theatre cleans

• Assisted with cast member recruitment and selection* Filtered through resumes via ZipRecruiter* Scheduled and conducted interviews• Responsible for training new cast members for various positions• Demonstrated financial accountability and recorded financial data for home theatre• Performed a multitude of administrative tasks, such as answering phone calls and taking messages, composing emails to cast members, and various points of data entry

Human Resources Management, Human Resources Management/Personnel Administration, General, 4.0

Activities and Societies: Winter 2021 Virtual Leadership Institute Participant Seneca HR Mentorship Program - MenteeWork Integrated.

Bachelor Of Arts - Ba, Child Studies

Activities and Societies: Carleton University Centre for Student Academic Success - Peer Helper Carleton First Year Connections Mentorship.

Diploma, Behavioural Science Technician