Lead and manage Customer Success TeamOnboard new clients and maintain relationships with existing clientsTrain new users and existing users on how to use softwareResolve all client inquiries via email, chat, phone, Microsoft Teams & other communication channels.Manage accounts for clients by assisting in managing nationwide eventsTravel and provide onsite support & training to clients and their staffDemo software and follow-upManage projects and delegated tasks to developersTest Software (new features, reported bugs, created test cases)Liaison between customers, support & development teamsTroubleshoot any issues customers are facingTest new featuresCreate test cases and scriptsCreate Training documents and materials

Provide customer support to clients and ensures that each client is satisfied with the services that they receiveEnsure successful onboarding of new accounts and new usersCreate onboarding material which includes training docs and videosIdentify and provide product education and ongoing onboarding needsClient liaison to the development team

Provided content to display on our social media websiteManage Inventory and create a new check in/check out system for the companyResearch ways to help our social media pages stand out by learning trends and etiquettes.

Admit patients and conduct pre-examinationsMaintain facility inventory & suppliesManage social media while implementing growth & maintaining active campaigns