Ensure all our Triumph ERP customers are running smoothly on our AWS cloud environment, make all the computer infrastructure is in place, functioning well, and up-to-date including SQL and Microsoft Servers and Networking.

• Updated software versions with patches and new installations to close security loopholes and protect users.• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.• Deploy, troubleshoot and support wired and wireless networks, Network Device Management.• Deploy Windows / Mac / Linux operating system - Support PC hardware, software and peripherals.• Disassembled computer systems to troubleshoot and resolve hardware issues.• Operation and maintenance management of servers and storage architectures.• Onsite support for tasks requiring physical assistance to solve a problem.• Conduct scheduled maintenance’s on Servers and PC’s.• Management system and document development.

• Managed calls and clients expectations through HP Open view• Followed asset management procedures and updated HP Open view and CMDB• Upgraded machines from Windows XP to Windows 7• Decommissioned old machines not compatible with Windows 7 for Disposal• Managed clients' account with Active Directory and SCCM Tools• Installed software using remote control toolset• Reimaged new and end of lease desktops and laptops• Migrated users’ profiles from old machines to new ones• Setup and established workplace equipment• Installed graphics cards and RAM• Established asset procedure for new and reallocated devices• Dispatched equipment to site depot as per service desk call• Created process procedure for the new internship staff

• Assembled computers and servers• Upgraded Windows XP to Windows 7 or 8 for desktops and laptops• Identified and troubleshoot faulty desktops and laptops• Backup and recovery clients’ user data• Discussed complex issues with senior technician• Resolved software problems and repair hardware• Utilize appropriate virus software tools to remove viruses for computing devices• Handled customer enquiries face to face and by phone