Kevin Hudson Email & Phone Number

Frederick, Md, Us

Dane County, Wisconsin, United States

-Collaborated with clients to gather detailed business requirements for product enhancements and coordinated with an offshore product development team to implement solutions with a sprint cycle of two weeks-Identified and documented an inefficient process within the existing product and streamlined the process using automation and sequencing to reduce processing time-Created comprehensive standard operating procedure documentation for product testing, client training, and internal operations, improving team efficiency and reducing onboarding time-Developed a product roadmap that prioritized features based on customer feedback, resulting in an increase in customer satisfaction and driving growth in product adoption

-Managed a team in achieving high client satisfaction, retention, and service expansion for escrow documents and homeowners insurance verification, while managing the mortgage document process for clients-Developed auditing and quality assurance reporting to significantly reduce team errors which was reviewed during weekly stand-ups to showcase successes and identify improvement areas, resulting in achieving record-low error rates within the team-Created and distributed weekly management reporting using KPI metrics, implementing improvements to enhance performance across all data points

Pittsburgh, Pennsylvania, United States

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Humanities/Humanistic Studies

Education record

Activities and Societies: Agape Scholar