Kevin Smyth Email & Phone Number
Who is Kevin Smyth? Overview
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Kevin Smyth is listed as Information Technology Manager at Foothills Credit Union, based in Wheat Ridge, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Kevin Smyth.
Kevin Smyth previously worked as Owner at Cybersmith Llc and Network Analyst I at Windstream. Kevin Smyth studied at Western Illinois University.
Email format at Foothills Credit Union
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About Kevin Smyth
With over a decade of loyalty at Windstream, our team's commitment to technical support has been vital in delivering exceptional service to our Wholesale customers. The adoption of Generative AI has revolutionized our network operations, elevating both our problem-solving prowess and our dedication to innovative and reliable telecommunications solutions.In my role, my guiding principle has been to collaborate effectively with both team members and management to achieve success. I focused on proactively monitoring network health to handle hardware and software events efficiently. By crafting detailed documentation and standard operating procedures, we've enhanced our team's performance and reduced errors, demonstrating our organization's dedication to continuous improvement and customer satisfaction.Through my career, I implemented the following key changes:• Authored extensive documentation and standard operating procedures, enhancing team efficiency and minimizing errors.• Leveraged advanced analytical and problem-solving skills to diagnose malfunctions, reconfigure systems, and install new equipment, significantly reducing downtime and ensuring network reliability.• Led new site implementations and interoperability of core network equipment, including managing the status of transport elements and Cisco routers, contributing to increased product and revenue growth.• Optimized communication channels between carrier customers and inter-exchange carriers, resulting in fewer connectivity issues and higher customer satisfaction.As I look to the future, my aim is to continually develop new skills. I am actively working to obtain a certification with ISC2 to benefit the cyber security field. I am dedicated to collaborating with leaders and teams to enhance processes, drive growth, and achieve organizational objectives. Whether advising, mentoring, or implementing strategic initiatives, I strive to be a valuable partner and catalyst for success. I look forward to connecting and discussing how I can contribute to the success of your organization.
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Kevin Smyth work experience
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Owner
CurrentDevelop innovative cybersecurity solutions to protect critical assets and optimize IT infrastructure for businesses.Implement cutting-edge strategies to help organizations thrive in a rapidly evolving digital landscape.Provide expert guidance to clients on cybersecurity best practices and risk management.
Network Analyst I
- Worked in NOC with Wholesale ILEC and CLEC customers levering Service Cloud to identify and diagnose reported issues, with troubles ranging from hardware/software related events involving collaboration with on-site.
- Developed clear goals and utilized data-tracking to direct the effectiveness of continuing education, showing dedication to team goals and ensuring ongoing success.
- Employed strong analytical and problem-solving skills in providing technical support, troubleshooting malfunctions, reconfiguring systems, and installing new equipment, reducing downtime and ensuring network reliability.
- Developed and streamlined communication between carrier customers and inter-exchange carriers, resulting in a decrease in connectivity issues and an increase in customer satisfaction
- Improved internal training documentation to reduce mean time to repair metrics by increasing information accessibility for management and peers.
- Conducted comprehensive network security assessments and applied IP configuration changes to edge routers and switches, effectively mitigating potential cyber threats and ensuring compliance with industry standards.
Network Analyst
- Performed work in WINDSTREAM Wholesale Voice NOC, with main focus to capture and analyze SIP messaging, SDP and TDM messaging. Identified trouble related to VOIP reported by wholesale customers. Managed communication.
- Provided leadership and expertise for the analysis and troubleshooting of SIP messaging, SDP, and TDM messaging to resolve VoIP issues reported by wholesale customers, resulting in a reduction in mean time to repair.
- Directed new site turn-up and interoperability of core network equipment, including communicating the status of transport elements, resulting in an increase in product and revenue growth.
- Proactively monitored core network equipment, preventing potential failures and reducing downtime, ensuring network reliability.
- Developed comprehensive documentation and standard operating procedures, resulting in an increase in team efficiency and a reduction in errors.
- A top performer, who consistently achieved all performance metrics, demonstrating a commitment to departmental goals and contributing to the team’s success with reliable and high-quality network analysis and support.
Technician I & Ii Noc
- Developed skills and troubleshot failures in SIP calls and associated features. Additionally, I managed communications between carrier customers and Inter-Exchange Carriers. I captured and analyzed SIP, SDP, and TDM.
- Configured and improved network and internal web pages, using Linux to update HTML continuing education outside of the normal role.
- Utilized Wireshark to capture voice traffic, ensuring seamless data flow and packet reliability, and enabling swift identification of anomalies due to system instability for efficient troubleshooting and resolution.
Housekeeping Supervisor
- Supervised Hilton Garden Inn with 162 rooms and 20 employees. Maintained daily operations, including leadership training, housekeeping, reservations, and retail teams. Guided income revenue and accurately maintaining.
- Worked with management to create a business impact analysis, including leadership training, housekeeping function, and the reservations backup system, to maintain a standard compliance audit in accordance with Quality.
Front Desk Supervisor
- Supervised a Hilton Garden Inn with 162 rooms and 20-plus employees, overseeing safety and security by maintaining and executing standard operating procedures, resulting in an increase in customer satisfaction·
- Responsible for income revenue and accurately maintaining Accounts Payable and Receivable for the hotel
Front Desk Representative
Kevin Smyth education
Frequently asked questions about Kevin Smyth
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What company does Kevin Smyth work for?
Kevin Smyth works for Foothills Credit Union.
What is Kevin Smyth's role at Foothills Credit Union?
Kevin Smyth is listed as Information Technology Manager at Foothills Credit Union.
Where is Kevin Smyth based?
Kevin Smyth is based in Wheat Ridge, Colorado, United States while working with Foothills Credit Union.
What companies has Kevin Smyth worked for?
Kevin Smyth has worked for Foothills Credit Union, Cybersmith Llc, Windstream, and White Lodging.
How can I contact Kevin Smyth?
You can use AeroLeads to view verified contact signals for Kevin Smyth at Foothills Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Kevin Smyth attend?
Kevin Smyth studied at Western Illinois University.
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