Kevalkumar Patel Email & Phone Number

Ahmedabad, Gj, In

Changa , Anand

 In charge of Operations and Facility Department. (Hospital Operations, Customer care, Billing and TPA, Housekeeping, Security Dept., Laundry, Paste Control, Transportation, Canteen, BMW, Vendor Management and others support services.)  To ensure that the hospital and its outlying units function effectively at all times. To give suggestions and plans for improvement to the hospital. To ensure proper implementation of polices to ensure good inter departmental… Show more  In charge of Operations and Facility Department. (Hospital Operations, Customer care, Billing and TPA, Housekeeping, Security Dept., Laundry, Paste Control, Transportation, Canteen, BMW, Vendor Management and others support services.)  To ensure that the hospital and its outlying units function effectively at all times. To give suggestions and plans for improvement to the hospital. To ensure proper implementation of polices to ensure good inter departmental coordination. To make aware COO about the untoward events in hospital. To prepare and analyze statistics of the hospital & inform COO on regular basis. To act as an interface between higher authority and other hospital staff members to provide best healthcare solutions to patients addressing and resolving patients’ grievances. To foster the concept and practice of team management among all staff members. To support hospital process audits and process improvement. To work for quality improvement of hospital and help COO to ensure quality Health care services in the Hospital. To work on the feedbacks given by patients and hence fostering patient satisfaction. Administrator is expected to communicate Insurance Company for cashless treatment plan for patient including request for pre authorization bill payment on day to day basis. To help CHARUSAT Hospital empanelment of various TPA and Government health care schemes including CGHS, ECHS. Help in empanelment with TPA and Government organization for health care scheme. To support hospital facility management by directly supervising work of all the respective outsource as well as In-house Departments by ensuring all the facilities are maintain in accordance to hospital requirement. Any others assignment for benefit of CHARUSAT Hospital, CHRF. Show less

Ahmedabad

 In charge of CRM (Customer Relationship Management). Secretary of Special Wing Management Committee. Managing the Operational issues regarding Nursing and Medical Administration  Audit of Registration & Daily cash transaction (Over all billing) and Coordinate with HODs. CRM (Customer Relationship Management) and Coordinate with HODs.  Track, Monitor, and Recommend ideas to achieve excellent patients satisfaction ratings, manage patients complaints and… Show more  In charge of CRM (Customer Relationship Management). Secretary of Special Wing Management Committee. Managing the Operational issues regarding Nursing and Medical Administration  Audit of Registration & Daily cash transaction (Over all billing) and Coordinate with HODs. CRM (Customer Relationship Management) and Coordinate with HODs.  Track, Monitor, and Recommend ideas to achieve excellent patients satisfaction ratings, manage patients complaints and follow up with service recovery if necessary. Ensure that existing policies and procedures are updated and implemented. Reporting to General Manager – Hospital Administration & HR as well as Manager - Operations Manage a team of support staff (Executive Assistants/ Patient Service Associates, Ward Clerks, and others as necessary) to deliver timely, appropriate and excellent services to our patients. In consultation with the General Manager/ C.E.O. , tracks, monitors and makes recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.  Work closely with relevant colleagues to participate actively in relevant projects, Rapid Improvement Events, IT projects and initiatives. Constantly reviews within assigned areas, systems and process initiatives to achieve safer, better, faster care for the patients. Acquainted with Shrishti Software and giving training to front office staff /Billing Staff as well as other support staff Managing Statistics regarding monthly income and loss & patients satisfaction ratio. Develop and suggests ways to use database for marketing along with Marketing Manager Show less

Anand

 Actively campaigns to solicit customer comments & suggestions for improving the quality of customer care.  Handling all type of patients (OPD, IPD, Emergency, Pre Operative, Post Operative, MLC and International VIP patients. Co-Ordination -With Patients and their respective Consultant, regarding Appointments consultation and Follow-up -With Various departments regarding patients needs Floor Co-Ordinate - Handling Patients Queries, Give Information about Various packages… Show more  Actively campaigns to solicit customer comments & suggestions for improving the quality of customer care.  Handling all type of patients (OPD, IPD, Emergency, Pre Operative, Post Operative, MLC and International VIP patients. Co-Ordination -With Patients and their respective Consultant, regarding Appointments consultation and Follow-up -With Various departments regarding patients needs Floor Co-Ordinate - Handling Patients Queries, Give Information about Various packages and OT charges. Solve Patients Issued and Help them for Healthy Stay. Billing – IPD Cash Handling and IP deposit and give OT clearance. Less deposit and “0” deposit follow-up. Follow up Cashless procedure and do the formalities. Collecting reference letter from corporate patient and explaining entitlement class for corporate Patient. Takes responsibility to reduce turnaround time for reports.  Ensures that standards for handling patient visitors/patient attendee’s are being implemented. Develops standard operating procedures relating to corporate and VIP customers. Monitors and collates statistics of patient feedback forms and presents the analysis to the management team. Show less

London

Cash handling, and making effective demonstration of product and service, Maintaining and anticipating stock levels, Warehouse Delivery Work, dealing with the customer, Manage duty, Manage cleaned tidy floor, Feedback taking & solve the problems

London, United Kingdom

Contract based working in London City Airport as a Checking supervisor.Contract based working in IKEA @ Wembley.Contract based working in Credit Approve Loan PVT LTD.

Certified Internal Auditor For Nabh, Quality Of Healthcare, A

Pgdbms, Business Administration And Management, General, A

Master'S Degree, Accounting And Business/Management, A

M.com

Bachelor Of Commerce (Bcom), Accounting And Business/Management, A

Education record