Kevin Almonte Email & Phone Number

Corona, New York

Provided comprehensive support across multiple channels (phone, email, and in-person) to deliver timely solutions, boosting customer satisfaction and retention.Collected and analyzed customer feedback, collaborating with internal teams to drive improvements in processes and streamline support operations.Created and maintained detailed documentation for customer interactions and resolutions, fostering consistency and efficiency in support delivery.Delivered personalized, attentive support to foster customer loyalty, aligning service strategies with individual needs to drive long-term engagement.Trained and mentored team members on customer service best practices, enhancing service quality and adaptability across the team.

New York, New York, United States

Collaborated in a cross-functional team of four engineers to successfully develop a feature-rich movie application using a PostgreSQL database, authentication and authorization mechanisms to ensure maximum security, and third party movie APIs to access millions of titles and associated information .Developed a dynamic movie search input feature using React.js and hooks (useState, useEffect) that provides real-time real-time results as users type, optimizing search experience for application users.Created and executed unit tests with dependency overrides for authentication and database interactions, achieving successful outcomes for fetching one review, fetching all reviews, and creating a review with expected data.

New York, New York, United States

Worked closely with another engineer to implement several microservices with RESTful APIs to allow for backend management of inventory, sales, services, employee and customer information efficiently.Engineered Python-Django poller for auto-handling GET requests from inventory microservice’s automobile data. Crafted dynamic lists and forms using React to facilitate the display and addition of car inventory, sales and service history, and dealership employees and customers.

New York City Metropolitan Area

Completed over 1000 hours of software development, covering JavaScript, React, Python, Django, SQL, Git and many more essential development tools. Known for its hands-on approach, the program emphasizes practical coding experience through collaborative projects. Mentorship from industry professionals enhances the learning journey, while career development aspects prepare graduates for the workforce. The curriculum mirrors industry standards, ensuring proficiency in essential and advanced concepts. Graduates exit with the readiness for impactful roles in the dynamic field of software engineering.

Computer Software Engineering, 4.0

Completed over 1000 hours of software development, covering JavaScript, React, Python, Django, SQL, Git and many more essential.

Bachelor'S Degree, Psychology