CONFIGURATION MANAGEMENT:•Creating, Updating and Deleting CIs from CMDB. Preparing weekly reports on the created CIs in CMDB and Management of CMDB.•Ensure that all tasks are completed efficiently within the given timescales.•Successfully integrated Ivanti with Microsoft Intune to streamline the CIs creation process.•Devised and executed strategies aimed at optimizing the certificate renewal process, resulting in a reduction of major incidents and ensuring the punctual renewal and installation of certificates.LICENSE/ASSET MANAGEMENT:•Successfully managed the licensing of software products, ensuring compliance with industry standards and regulations.•Led cross-functional teams to identify and resolve licensing issues, ensuring timely delivery of software products to customers.•Conducted regular audits of license usage and compliance, providing recommendations for improvement and risk mitigation. Creating and maintaining reports for asset and license management.CHANGE MANAGEMENT:•Orchestrating the full life cycle of Change Management by efficiently handling Change requests. This includes logging change requests accurately, reviewing and authorizing them as part of routine operations.•Proficiently evaluating the impact of Change Requests, conducting risk assessments, mitigating risks, gauging Change readiness, and securing the necessary approvals.•Steering the Change Advisory Board (CAB), TCABs, and ECABs, thereby ensuring sound decision-making processes.•Implementing post-change reviews to elevate the success rate, pinpointing areas for enhancement, and diligently tracking actions until completion. This is complemented by comprehensive stakeholder communication management.•Independently automating the process of following up on aged tasks through Excel, leading to a substantial decrease in work volume and more efficient resource allocation.