Kevani Chow Email & Phone Number

Canada

North Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

•Co-led an Agile digital transformation project throughout the Software Development Life Cycle (SDLC) for a province-scaled IT service management system•Conducted system and data analysis for IT service requests, optimizing business workflow design•Managed and writing business and technical requirement documents, as well as test plans, including user stories and user acceptance criteria using JIRA and Confluence •Collaborated with solution architects, business stakeholders, and both local and offshore development teams for solution implementation, testing, product demos, and presentations

Hong Kong

• Leadership in Global-Scale Digital Banking Product Development and Requirement Analysis: Led the analysis, consolidation, and documentation of digital product, API, and system requirements. Utilized JIRA and Confluence to elaborate on customer and business user stories, and ensured alignment with stakeholder expectations through the production of functional and technical documents• Effective Bridging Cross-functional teams and Implementation: Acted as the main liaison between Subject Matter Experts from products, markets, business, and delivery teams, ensuring a cohesive understanding and successful implementation of project goals, deliverables, and digital banking products' features• Agile Project Management: Collaborated with international cross-functional teams in an Agile environment, facilitating end-to-end delivery from development to implementation. Led efforts to accelerate the delivery of business solutions, product features, and digital deliverables, all aligned with business requirements and market demands• Global Digital Transformation Delivery: Played a pivotal role in the successful delivery of flagship global transformation programs, focusing on enhancing digital banking products across various markets to optimize sales and service digital channel experiencesHighlighted ProjectsDigital structural transformation•Led, consolidated and analysed requirements of core banking APIs (account, transaction, card control) as a product for global digital banking products such as credit card real time transaction, Mastercard Debit Card oversea spending control, online Global Money service and global payment tracker so that customers would have a comprehensive view on their account information and spending through digital platforms

Hong Kong

• Key Role in APAC-Scale Digital CRM Application Implementation and Requirement Analysis for a World-leading Luxury Fashion Brand: Facilitated requirement workshops, coordinated with business stakeholders and cross-functional technical teams. Consolidated CRM business and system requirements, developing comprehensive technical documents that align with business and technical frameworks• SME in system integration solutions, adept at coordinating with multiple third-party vendors: Managed third-party vendors for system integrations, and designed features and data integration flows for the Salesforce CRM system, demonstrating expertise in database schema, REST API structures, data mapping, and data analysis• Leadership in Project Testing with Multiple System Integrations: Led the end-to-end testing process, covering System Integration Testing (SIT), Load Testing, and User Acceptance Testing (UAT), ensuring the delivery of high-quality solutions• Agile Project Management: Contributed to project scoping, effort estimation, and risk identification, providing integral support to project management activities by using JIRA and ConfluenceHighlighted Projects1. Multi-platform single customer view applications for world-leading luxury fashion brand which integrated customer information of different markets and divisions in APAC to provide comprehensive analytic view of customer behaviour2. Multi-platform policies management applications with customer and broker portals for multinational insurance company for which enhanced the policy application, amendment and approval process efficiency

Hong Kong

• Key Role in Requirement Analysis and Implementation of CRM System of various industries: Facilitated communication with business and technical users, excelling in requirements analysis and consolidation for Salesforce CRM system• SME of Waterfall Project Management: Managed development timelines and prepared comprehensive functional requirement (BRD) and technical solution documentsHighlighted Projects1. Consolidated view of sales and customer management system of Taiwan and Thailand divisions for an international distilled beverages provider 2. Maintenance service management system for a Japanese multinational air-conditioning manufacturing company which enhanced existing service console for better job tracking records for customer service team

Hong Kong

• Assisting Cyberport Accelerator Programme to support IT start-ups• Organising IT related events and trainings• Assisting IT incubation programme organisation

Hong Kong

• Organising IT related events and trainings• Reconstructing database of leads and contacts• Maintaining website of Hong Kong Cyberport Management Company Limited

Master Of Science In Professional Computer Science, Big Data Concentration

Bsc In Enterprise Information Systems, Computing, With Second Class Honours Upper Division

Final Year Project (A Grade): The Development of Mobile Application with QR Code Implementation for Flagstaff House Museum of Tea Ware.

Education record