Kevan Matheson Email & Phone Number

Sandpoint, ID, US

Remote

Teneriffe, Queensland, Australia

• Rexlabs is home to AU/NZ and the UK's leading property technology solutions. Responsibilities -
• Working with clients to promote the company’s overall best-practice strategies and underlying value proposition to enable them to utilize their products as effectively as possible.
• Working with the sales, marketing, and support teams to identify suitable solutions for prospects and existing clients.
• Developing marketing materials designed to promote system adoption or showcase new features.
• Building user training materials including over 200 videos, webinars, help articles, e-learning simulations, quick reference guides and more.
• Facilitating and participating in company podcasts and interviews designed to connect better with clients and prospects.

Brisbane, Queensland, Australia

• Worked with the business subject matter experts to scope requirements and design a training solution for the company’s online information management system implementation.
• Assisted the change management team in developing materials to ensure effective user engagement and communication.
• Facilitated user acceptance testing sessions to introduce key stakeholders to new processes & systems and gain project sign-off.
• Developed a range of training material including instructor-led training presentations, user manuals, quick reference guides, classroom handouts, internal marketing, and e-learning simulations.
• Managed the training team during the first phase of the system rollout.
• Delivered application training to over 500 users across the state on multiple sites.

Adelaide, South Australia, Australia

• Delivered instructor-led training sessions for several roles focussing on individual process components and end-to-end procedures.
• Worked with the project change management team to address business adoption opportunities.
• Participated in material review sessions to enhance the user’s overall learning experience.
• Participated in initial workshops to evaluate potential student learning goals.

Brisbane, Queensland, Australia

• Worked to address system adoption opportunities for the company’s Oracle implementation.
• Developed and documented business processes used to map and communicate end-to-end business solutions.
• Built and delivered system and process overview presentations to outline new functionality and concepts.
• Administered user acceptance testing sessions to acquire solution sign-off from key decision-makers.
• Developed course learning materials in a variety of media (presentations, manuals, e-learning).
• Delivered instructor-led training sessions targeting individual process components as well as complete lifecycle procedures.

Solihull, England, United Kingdom

• Worked with the business to identify learning needs and performed a gap analysis exercise to ensure all business objectives were met as part of their ongoing SAP implementation.
• Assisted with business procedure identification, development, and documentation.
• Delivered train-the-trainer sessions and developed a range of end-user training material including presentations, quick reference guides, online simulations, and work instructions to ensure the training delivery team.

Birmingham, England, United Kingdom

• Responsible for maintaining the user’s experience with the company’s software application stack.
• Worked with business leaders to build a strategic roadmap for system enhancement opportunities & business process improvements.
• Performed needs & gap analysis to identify audience requirements and necessary process changes, as well as potential change management issues. Delivered business case proposals to business leaders outlining the most.
• Supported and trained users during the initial UK SAP implementation, Middle East implementation, CRM upgrade, and ongoing business-as-usual needs.
• Worked with a wide range of positions within the organization from personal assistants to senior partners and c-level executives and traveled extensively within the UK and the Middle East delivering training and onsite.
• System administrator for the online Learning Management System (LMS) used in conjunction with training delivery and ongoing knowledge retention.

Didcot, England, United Kingdom

• Worked with customers and project managers to determine business opportunities for training.
• Performed process analysis, development & documentation for HR, Finance, and Operations.
• Responsible for marketing training opportunity business development.
• Performed needs assessments for continuing staff development.
• Identified and sourced external training resource partners and providers including Microsoft, to ensure the company’s ability to deliver high-quality training offerings to customers.
• Monitored and acted on customer and staff feedback to ensure superior solutions were being used.

Tulsa, Oklahoma, United States

• Oversaw development, and deployment of user training for a full-cycle SAP implementation for the US and Canada to over 600 employees.
• Worked with business subject matter experts to provide process improvement and documentation in the areas of HR, Customer Service, Operations, Manufacturing, and Distribution.
• Performed training needs & knowledge gap analysis for a variety of user groups.
• Developed training materials for multiple job functions within the organization in a range of media (presentations, manuals, handouts, quick reference guides, and e-learning simulations).
• Lead the team in the evaluation, procurement, content development, deployment, and maintenance of the computer-based learning application that was integral to the rollout.
• Delivered instructor-led and remote training to over 300 users across North America

San Mateo, California, United States

- Responsible for product training of clients and employees on Niku products as well as third-party applications.- Developed and delivered sales force automation training to the global sales team in the US and Europe.- Delivered sales training on positioning and selling new company products.- Developed and managed several company-wide events centered on.

Burlingame, California, United States

- Responsible for training and support of over 80% of clients in Northern California.- Engaged in software training, hardware troubleshooting, software integration, and network administration.- Managed a 4-person team responsible for customer support & training for the San Francisco Bay Area.- Designed and produced marketing material for the sales team and.

Graduate Certificate

Associate'S Degree, Applied Sciences - Management

Military Intelligence, Command Control And Information Operations

Graduated Intelligence School in the top 5% of my class - top enlisted rank Army Achievement Medal for Inter-Unit training & development.

Education record