Responsible to provide guidance and leadership to Security team members. Ensuring the security of company assets, facilities, employees, volunteer workers and guests.

Century Resorts owns and operates multiple entertainment venues boasting renowned casinos, horse racetracks, restaurants, bars, hotels, clubs, and more. As Casino Manager for Century Mile in Edmonton, Alberta, I put into action pre-opening operational plans for the new flagship venue. Learn more here: www.cnty.com/centurymile

Responsible for creating, evaluating, and maintaining casino programming to drive new and existing gaming customers to Northlands Park Racetrack & Casino• Maintain customer loyalty program• Drive the development of annual strategic programs that support customer retention and growth• Implement marketing promotions and direct mail to increase traffic and revenue• Manage marketing materials, media advertisements• Manage Players Club database• Create and Implement interactive promotions• Forecast and Budget department spend• Database and market analysis• Execute events to increase traffic and revenue

Responsible for performing supervisory duties of facility and managerial staff of New Star Capital's group of companies♦ Lead company projects (payroll conversion – ADP to Ceridian, Business Expansion Renovation) ♦ Lead Customer Service Initiatives ♦ IT Lead – ongoing work with 3rd party IT consultant for upgrades/refresh of company IT assets♦ Development and maintenance of company policy and procedure♦ Monthly review of established labor budget♦ HR Functions include - Recruitment, Performance Management, Training ♦ Development of new operational strategies♦ TFW program lead ♦ Onsite review of facilities and operations

Rapidly advancing key player in the steady development of the $180M resort from construction in 2006 through to record-breaking revenues of $165M in 2011. Selected Achievements:♦ Oversaw the operations of all casino facilities; a 255-room Marriot hotel, 1,100 slot machines, 35 games tables, two fully functional NHL size rinks, an 1800 seat Entertainment Center and three Food and Beverage Outlets employing a total of 800 employees with 10 direct reports♦ Was hired to establish slot operations from scratch, developing policies and procedures, establishing a budget and business plan, and hiring 80 staff members ♦ Instigated a biannual Employee Satisfaction Survey, resulting in clearer lines of communication and increased staff retention rates♦ Achieved a rating of Excellence in Customer Service in 2011 due to stellar reviews by secret shoppers, corporate visitors and customer surveys

Advanced from initial role of managing the 250 slot machines to managing all gaming operations responsible for budgeting, business plans, strategies and objectives for over 80 employees. Selected Achievements:♦ Spearheaded the renovation and relocation of slot machines from the second floor to the main floor, effectively increasing the amount from 250-500♦ Restructured department, increasing operational efficiencies and improving overall guest experience

Actively involved with the province’s gaming regulator, Alberta Gaming and Liquor Commission (AGLC), in the Technical Services division, participating in much of the growth of the province’s Casino Network, performing a wide variety of services to the gaming industry.