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Deep experience as a Trust & Safety and Community professional on teams ramping up fast growth with strong problem-solving skills. Experience with large customer bases, managing their communities and protecting transaction systems, making sure platforms protect customers, members and company.
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Fraud And Security LeadInnago Oct 2023 - PresentHudson, Ohio, UsCombating fraud on our platform and keeping it safe for our customers and company. -
Anti-Fraud ConsultingSelf-Employed Mar 2023 - Sep 2023Anti-fraud and Trust & Safety consulting leveraging my several years in this space.
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Principal, Trust & SafetyApartments.Com Jul 2021 - Mar 2023Atlanta, Ga, UsApartments.com, a CoStar Group company, is powered by the payment and anti-fraud platform we developed at Cozy. Cozy as a stand-alone platform was deactivated in July 2021. My role was to continue that work and identify areas to improve processes for our online security organization to protect our company and customers. -
Head Of Trust And SafetyCozy Sep 2015 - Jul 2021Portland, Or, UsBuilt fraud fighting operation from scratch starting in 2014, eventually taking it on full time in 2015Conceived several internally built tools for surfacing high risk accounts and transactionsEvaluated and selected anti-fraud machine learning software vendor- SiftAchieved minimal fraud loss when processing over $5 billion in credit card and ACH payments YOYConduct regular internal educational fraud fighting training sessions for company Key member of team as we transition Cozy payments into the payment platform powering Apartments.com Panel Speaker at Card Not Present Expo, Orlando 2017 -
Customer Service ManagerCozy Jan 2013 - Sep 2015Portland, Or, UsAs with any startup, this entails many varied duties:•Recruited to build company's first customer support group•Survey, selection, implementation and administration of help desk software- Zendesk•Created customer support documentation with extensive FAQ•Recruitment and hiring of new team members•QA of pre-production release of software•Formulating support policies and goals•Ramp up of customer base from a few hundred customers in 2013 to several hundred thousand. •ACH Fraud identification: Review of suspicious activity and termination of related transactions
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Technical Community ManagerTiny Speck, Inc (Slack) Jan 2011 - Nov 2012San Francisco, California, UsI worked on Glitch, the MMO from Tiny Speck, whose technology led to Slack. (Tiny Speck is now known as Slack Technologies.)Live in game player supportCommunity ManagementFormulating Community and Abuse PoliciesEscalated Technical SupportForum AdministrationModerationQA Testing on new content -
Technical Support / Community ManagementFlickr May 2006 - Dec 2010San Francisco, California, UsI wore multiple hats at Flickr encompassing several roles: Community Management, Escalated Technical Support, Corporate Blogging, QA. Briefly, these are some of the things I did:• Community based technical support lead• Liaison between Engineering, Community, Product Marketing and Support teams• Help Forum administrator- Top Flickr Staff contributor at 10,317 posts • Content Moderation• Flickr Blog author- see: http://blog.flickr.net/author/kevbob/• Network abuse tracking (spam, phishing, mass signup etc.) • Product testing, QA• Fraud Investigation -
System AdministratorVianet Nov 2002 - Apr 2006Colo administrator for boutique network company. I managed rack mounted servers, maintained DNS, mail and web servers, hardware replacement and more.
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Technical Support / Hardware Sales / Product Marketing ManagerVa Linux Systems Mar 1999 - Aug 2001UsVA Research / VA Linux Systems was an early player in the Linux industry; the hardware equivalent to Red Hat Software at the time. VA had a hugely successful IPO in December 1999, but was ultimately doomed in that form by the tech industry market crash (a/k/a "dot-bomb bubble") a few months later. It ultimately exited the hardware business in 2001. I was recruited for a tech support position, then did a stint in inside sales, and ended up in product marketing before the company pivoted and laid off all hardware focused staff. -
Web Services ConsultantEpri Jun 1996 - Mar 1999Palo Alto, Ca, UsI was a web services consultant for the online services department for Electric Power Research Institute in Palo Alto, a utility industry think tank. I managed content provided by contractors, was a liaison between internal customers and external web developers, managed internal intranet systems running Solaris UNIX and NT, provided usage analysis for internal customers and more.
Kevin Collins Skills
Kevin Collins Education Details
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San José State UniversityHistory
Frequently Asked Questions about Kevin Collins
What company does Kevin Collins work for?
Kevin Collins works for Innago
What is Kevin Collins's role at the current company?
Kevin Collins's current role is Trust and Safety Professional.
What is Kevin Collins's email address?
Kevin Collins's email address is ke****@****nts.com
What is Kevin Collins's direct phone number?
Kevin Collins's direct phone number is +132384*****
What schools did Kevin Collins attend?
Kevin Collins attended San José State University.
What skills is Kevin Collins known for?
Kevin Collins has skills like Policy Writing, Fraud Detection, Social Media, Public Speaking, Ach Payments, Thought Leadering, People Management, Payments, Salesforce, User Experience, Self Confidence, Data Privacy.
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