Kevin Collins Email & Phone Number

Hudson, Ohio, US

Combating fraud on our platform and keeping it safe for our customers and company.

Anti-fraud and Trust & Safety consulting leveraging my several years in this space.

Atlanta, GA, US

Apartments.com, a CoStar Group company, is powered by the payment and anti-fraud platform we developed at Cozy. Cozy as a stand-alone platform was deactivated in July 2021. My role was to continue that work and identify areas to improve processes for our online security organization to protect our company and customers.

Portland, OR, US

Built fraud fighting operation from scratch starting in 2014, eventually taking it on full time in 2015Conceived several internally built tools for surfacing high risk accounts and transactionsEvaluated and selected anti-fraud machine learning software vendor- SiftAchieved minimal fraud loss when processing over $5 billion in credit card and ACH payments.

Portland, OR, US

• As with any startup, this entails many varied duties:
• Recruited to build company's first customer support group
• Survey, selection, implementation and administration of help desk software- Zendesk
• Created customer support documentation with extensive FAQ
• Recruitment and hiring of new team members
• QA of pre-production release of software

San Francisco, California, US

I worked on Glitch, the MMO from Tiny Speck, whose technology led to Slack. (Tiny Speck is now known as Slack Technologies.)Live in game player supportCommunity ManagementFormulating Community and Abuse PoliciesEscalated Technical SupportForum AdministrationModerationQA Testing on new content

San Francisco, California, US

• I wore multiple hats at Flickr encompassing several roles: Community Management, Escalated Technical Support, Corporate Blogging, QA. Briefly, these are some of the things I did:
• Community based technical support lead
• Liaison between Engineering, Community, Product Marketing and Support teams
• Help Forum administrator- Top Flickr Staff contributor at 10,317 posts
• Content Moderation
• Flickr Blog author- see: http://blog.flickr.net/author/kevbob/

Colo administrator for boutique network company. I managed rack mounted servers, maintained DNS, mail and web servers, hardware replacement and more.

US

VA Research / VA Linux Systems was an early player in the Linux industry; the hardware equivalent to Red Hat Software at the time. VA had a hugely successful IPO in December 1999, but was ultimately doomed in that form by the tech industry market crash (a/k/a "dot-bomb bubble") a few months later. It ultimately exited the hardware business in 2001. I was.

Palo Alto, CA, US

I was a web services consultant for the online services department for Electric Power Research Institute in Palo Alto, a utility industry think tank. I managed content provided by contractors, was a liaison between internal customers and external web developers, managed internal intranet systems running Solaris UNIX and NT, provided usage analysis for.