-Worked with various geographically dispersed teams to ensure apps were in compliance with internal policies.-Reviewed performance metrics of individual analysts, and made recommendations to senior management regarding strategic plans to improve overall analyst quality.-Communicated discovered app trends found in database to clients and management, and drafted action plans to combat pertaining issues. -Filed bug reports on internal content management systems, and collaborated with stakeholders to find the best solutions for the issues presented.-Developed strategies for process improvement and identified areas of improvement, increasing efficiencies and quality in workflow processes.

- Reviewed and took appropriate action on violating apps while consistently meeting daily measures in productivity and quality.- Maintained a thorough knowledge of internal policy through constant self-education and collaboration with management.- Reviewed and submitted suggestions to alter internal policy to ensure a satisfactory customer user experience.- Assisted in directing and managing co-workers by assigning them to different workflows depending on daily work volumes.

- Performed routine maintenance and support of SAP Warehouse Management, Inventory Management, and Sales Administration modules.- Analyzed, evaluated, and modelled business processes so they could be efficiently implemented in the internal ERP system.- Delivered sales orders to warehouse team and assisted them in properly picking and packing packages to meet customer expectations.- Reconciled physical inventory with digital inventory data and accounted for reported variances.

-Served as the representative to the student body and voting member for the College of Business on the Academic Senate. -Chaired a committee of representative students for the College Council within the College of Business.-Led a committee of students and faculty regarding Internal Review of the Student Academic Senate.-Authored documents and organized projects pertaining to academic experience, shared governance, and internal review within the Academic Senate committees.

-Implemented a fully-functional electronic health record system for the acupuncture department.-Built and maintained acupuncture charts on their existing platform.-Organized, updated, and uploaded their existing files using Microsoft Excel.-Educated office staff about best practices for computer security and file organization.