Keven Bambrough Email & Phone Number

Greater Salt Lake City Area

• Responsible for the planning, implementation, and execution of 75+ player development events on an annual basis• Reconciled event manifests, vendor invoices, and assists with analysis of promotions and events• Manages outside sales network to generate new and inactive business; increased revenues in excess of 25% YOY for previous 3 years• Conducted monthly Salesforce training for internal VIP marketing teams; key point of contact for user issues and/or inquiries by management team to support and promote efficiency and productivity• Responsible for the coordination of booking and maintaining group airfare contracts; successfully executed numerous group reservations exceeding an annual expense of $750,000• Served as a member of the Brand Event Committee which creates and executes exclusive and unique customer experiences• Oversaw compliance and tracking off all outside sales representatives contracts and commissions• Submited group and revenue forecasts to the Executive Leadership team

Las Vegas, Nevada Area

• Provided online customer support through multiple media channels; successfully resolved 100+ issues on a daily basis• Resolved customer credit card billing issues working directly with financial institutions • Researched internal billing inquiries for group sales department • Assisted Casino Marketing with eradicating folio errors• Reconciled charter flights manifests and receipts

Las Vegas, Nv

• Insured the club’s membership satisfaction in services, requests and events• Assisted in all merchandising aspects to include monthly inventory, product presentation and assisting retail buyer with procurement• Prepared sales and player forecasts

Henderson, Nv

• Assisted in monitoring business volume forecasts and planned accordingly in areas of manpower, productivity, and other expenses• Ensured effective orientation and training were given to every new associate. Assisted in the development of ongoing training initiatives• Supervised preparations for all golf outings and tournaments• Managed vendor relationships and product lines