Delivered a product vision and roadmap for Duo’s device, OS, and integrated authentication capabilities, including:•Collaborated with developers, designers, and fellow product managers to understand problems, capture new ideas and systematically prioritize the most important projects based on business and customer needs. •Continuously interviewed customers to understand the authentication problems that they have and deeply understand the context of their use case. •Built… Show more Delivered a product vision and roadmap for Duo’s device, OS, and integrated authentication capabilities, including:•Collaborated with developers, designers, and fellow product managers to understand problems, capture new ideas and systematically prioritize the most important projects based on business and customer needs. •Continuously interviewed customers to understand the authentication problems that they have and deeply understand the context of their use case. •Built and maintained a prioritization framework for device, OS, and integrated authentication-related capabilities based on measurable inputs, research, and objective data.•Produced concise business case documents, presentations and product requirements documents (PRD) that describes the cost, benefit and tradeoffs to enable effective decision making.•Owned cross-functional interactions for domain area of the product including Sales, Customer Success and Support. Show less

• Influenced direction and prioritization of development solutions by bridging stakeholder business needs with technical dependencies during the software product development lifecycle • Led product discovery and roadmap vision, driven by data analytics, feedback from customers, and regulatory requirements• Took ownership over cross-functional interactions with design, engineering, and PMO for product areas ranging from mobile-app authentication to end-user Search experiences •… Show more • Influenced direction and prioritization of development solutions by bridging stakeholder business needs with technical dependencies during the software product development lifecycle • Led product discovery and roadmap vision, driven by data analytics, feedback from customers, and regulatory requirements• Took ownership over cross-functional interactions with design, engineering, and PMO for product areas ranging from mobile-app authentication to end-user Search experiences • Delivered enhanced user experience at an enterprise cross-platform level (iOS and Android), ultimately impacting 4+ million active users Show less

• Defined product roadmaps as the Product Owner for 3 product areas from conception to customer deployment, including remote collaboration across leadership, UX, QA, and engineering teams • Presented product improvements and bug fixes to leadership while demonstrating improved product usability and increased adoption across client base • Introduced 5-8 software improvements per product area owned (3) on average per fiscal quarter • Leveraged Certified ScrumMaster (CSM) training… Show more • Defined product roadmaps as the Product Owner for 3 product areas from conception to customer deployment, including remote collaboration across leadership, UX, QA, and engineering teams • Presented product improvements and bug fixes to leadership while demonstrating improved product usability and increased adoption across client base • Introduced 5-8 software improvements per product area owned (3) on average per fiscal quarter • Leveraged Certified ScrumMaster (CSM) training alongside Agile and Lean concepts in order to optimize and refine the product backlog • Created software requirement documentation, organized into epics and user-stories in order to work with developers for assignment and tracking Show less

• Strategized with client leadership to design an enterprise structure in the product to fit business operations • Developed education, training materials, and plan for resources to implement workflows at client organizations• Acted as a peer advisor to new Business Analysis team members and developed improved internal processes for EMR/PM/ASC implementations

I travel across the country to educate medical practices and hospitals - utilizing my product and industry knowledge to connect with clinicians and their staff. This allows us to optimize their clinical workflow/processes/revenue. My familiarity with eClinicalWorks software design also allows me to consult or troubleshoot any technical issues that may occur while onsite or from the office.

• Intensive 9 week program with coursework including: Introduction to Health Informatics; Fundamentals of Health IT; Operational Models of Healthcare Systems; Workflow, Process Redesign and Project Management; and Electronic Health Records and Health Information Exchange laboratory• Hands-on experience with EHRs, including Allscripts, athenahealth, Cerner, eClinicalWorks, Greenway; HIEs including Orion and ICA; LabCorp orders and results; STC immunization registry; STC disease… Show more • Intensive 9 week program with coursework including: Introduction to Health Informatics; Fundamentals of Health IT; Operational Models of Healthcare Systems; Workflow, Process Redesign and Project Management; and Electronic Health Records and Health Information Exchange laboratory• Hands-on experience with EHRs, including Allscripts, athenahealth, Cerner, eClinicalWorks, Greenway; HIEs including Orion and ICA; LabCorp orders and results; STC immunization registry; STC disease surveillance registry; HL7 message creation; data analytics (MS SQL Server and Access); EHR data structure and configuration (Open EMR)• 10-day practicum experience at industry, government, or healthcare organization• Creation and presentation of a health informatics or health IT research project Show less

Operations Committee:• Coordinated weekly meetings discussing budgeting, marketing, and fundraising strategies• Successfully raised $10,000 by secured sponsorships and donations for the SeriousFun Children’s Network in 2014 and 2015• Managed transportation services for attendees from the university area to the venue through implementing a 4-man chaperone rotation