Kevin Arnold Email and Phone Number

Team Leadership: Supervise and manage a team of logistics associates, ensuring smooth and efficient operations within the department.Operational Support: Oversee daily operations, including the use and management of Transportation Management Systems (TMS) and Warehouse Management Systems (WMS). Handle inquiries from warehouses and carriers, conduct research, and resolve any operational issues.Performance Monitoring: Establish and monitor Key Performance Indicators (KPIs) for third-party logistics providers. Ensure adherence to schedules, optimize pickup and delivery, and track the on-time delivery rate to meet service-level expectations.Carrier Management: Coordinate the dispatch of carriers, addressing any issues promptly and effectively using problem-solving strategies to maintain delivery efficiency.Budget Oversight: Manage logistics expenses to align with Profit and Loss (P&L) goals, identifying areas for cost optimization.Rate Negotiation: Negotiate competitive rates with logistics brokers to maintain profitability while meeting service requirements.Business Reviews and RFPs: Participate in Quarterly Business Reviews (QBR), submit Requests for Information (RFI), and review Requests for Quotation (RFQ) to secure optimal logistics services.Cross-Functional Collaboration: Collaborate with key departments such as Production, Supply, Sales, and Finance to ensure alignment of logistics strategies with broader business goals.Process Improvement: Identify inefficiencies in the supply chain and develop solutions to streamline operations and improve overall efficiency.Executive Reporting: Provide regular updates and detailed progress reports to the executive team, outlining key accomplishments, challenges, and strategic initiatives.

Capsule is a healthcare technology business rebuilding the pharmacy from the inside out, with an emotionally resonant experience, and technology that enables customized outcomes for doctors, hospitals, insurers, and manufacturers.Delivery Network Optimization: Created and implemented delivery tiers, zones, and timeframes covering a 90-mile radius, ensuring efficient service while balancing profitability.Route Adjustment for Profitability: Continuously adjusted routes and delivery tiers to align with evolving business demands and maintain profitability.On-Time Delivery Success: Achieved a 98% on-time delivery rate by strategically scheduling and routing couriers to optimize service efficiency.Failed Delivery Reduction: Introduced a pre-call process that decreased failed deliveries by 30%, resulting in cost savings of approximately $10,000 per quarter.Courier Team Leadership: Built and managed a team of 10 couriers, handling recruitment, training, performance reviews, and monthly team meetings to maintain high service standards.Performance Management: Conducted regular performance evaluations, addressing performance issues promptly to keep the team aligned with operational goals.Collaboration with Expansion and Pharmacy Management: Partnered with expansion management and the pharmacy manager to uphold key KPIs such as pack-by times and maintaining an on-time delivery rate above 98%.Operational Efficiency Improvement: Streamlined both pharmacy and logistics operations, increasing overall efficiency by 15%, contributing to cost reduction and improved workflows.Supplier Performance Review: Assessed supplier performance against Service Level Agreements (SLAs), identifying and addressing low-performing suppliers to improve overall service quality.

Multi-Distribution Center Oversight: Directed operations across multiple distribution centers, ensuring seamless coordination of logistics and deliveries.Team Leadership: Supervised a large, diverse team consisting of 6 supervisors, 15 customer service representatives, 20 warehouse employees, and 60 contract drivers/owner-operators. Focused on team cohesion, productivity, and service excellence.Specialized Delivery Management: Managed white glove home deliveries and motor carrier schedules, ensuring adherence to delivery timelines and maintaining high on-time delivery metrics.Customer Service Excellence: Ensured prompt resolution of issues while maintaining high standards of customer service, balancing operational efficiency with customer satisfaction.Staffing and Talent Management: Handled the full staffing lifecycle, including interviewing, hiring, training, and coaching employees to foster a skilled and motivated workforce.Performance Management: Conducted regular performance reviews and led monthly team meetings to monitor progress, address challenges, and improve team dynamics.Delegation and Coordination: Delegated tasks to office personnel and contract carriers, ensuring efficient distribution of duties and smooth day-to-day operations.Contract Carrier Compliance: Pre-screened contract carriers for eligibility in compliance with DOT standards and company policies, ensuring adherence to legal and regulatory requirements.Carrier Dispatch and Problem Solving: Managed the daily dispatch of carriers, resolving issues swiftly using problem-solving techniques to keep deliveries on schedule.Operational Efficiency Improvement: Identified problem areas within the supply chain and implemented targeted solutions to improve operational efficiencies and service levels.Budget Management: Managed expenses in alignment with P&L budget goals, ensuring cost-effectiveness while maintaining service quality and delivery standards.

LEAN Enforcement: Acted as the LEAN Enforcer for the Lone Star Group's Houston location, driving process improvements and operational efficiency through LEAN principles.Team Leadership: Managed a cross-functional team of 19 employees across inventory control, warehouse operations, shipping/receiving, and production, ensuring coordination and efficiency.Third-Party Logistics (3PL) and Fleet Management: Oversaw 3PL and carrier fleet operations, achieving a 99% on-time delivery rate through effective planning and management.International Logistics Oversight: Supervised international logistics, including import/export operations via ocean freight, ensuring compliance with regulatory requirements and timely shipments.Inventory Control: Maintained accurate inventory levels through random audits and quarterly cycle counts, identifying discrepancies and conducting root cause analysis to resolve variances.Financial Management: Managed the P&L budget, ensuring alignment with financial goals while controlling costs across logistics and warehouse operations.Invoicing Resolution: Resolved invoicing issues by collaborating with the sales team, customers, and vendors, conducting thorough research to identify and address discrepancies.Warehouse Maintenance: Ensured the optimal physical condition of the warehouse by designing efficient layouts, inspecting equipment, and managing requisitions for repair and replacement.Staff Recruitment and Development: Recruited, trained, and coached warehouse staff, fostering a culture of continuous improvement and operational excellence.

Customer Liaison: Served as the primary liaison between Ryder operations and customers, ensuring prompt communication and effective resolution of inquiries, with a focus on same-day responses.Fleet Dispatch Management: Managed the dispatch of a fleet of 30 trucks and drivers, optimizing routing and scheduling to ensure timely deliveries.Customer Account Management: Handled customer accounts, addressing concerns and ensuring customer satisfaction through proactive communication and issue resolution.Revenue Optimization: Implemented backhaul processes to reduce deadhead mileage and generate additional revenue, improving overall fleet profitability.Compliance Supervision: Ensured full compliance with DOT and FMCSA regulations, overseeing driver logbooks, truck maintenance, training modules, and mandatory drug testing.Policy and Safety Enforcement: Enforced strict adherence to administrative policies, safety regulations, and governmental requirements, ensuring a safe and compliant work environment.Logistics Reporting: Provided regular updates and logistics information to key stakeholders, including Rydership, Gateway Logistics, SAP, and Oracle Transportation Management System (OTM), ensuring transparency and alignment with operational goals.

Team Leadership: Managed a team of 15 employees, including office and warehouse staff, ensuring efficient coordination between departments and smooth daily operations.Cost-Saving Initiative: Transitioned the company from solely hotshot services to purchasing 40ft flatbed trailers, resulting in a 50-60% savings and reducing overhead by $70K annually.Fleet Management and Compliance: Oversaw a fleet of 10 trucks and drivers, ensuring full compliance with DOT and FDA regulations while managing routes and fleet maintenance.Route Optimization: Orchestrated transportation routes, including personally driving routes for critical wide/long loads from the Port of Houston to Northeast Houston to ensure effective delivery.Client Relationship Building: Strengthened client relationships by improving shipment reliability through personal interaction and proactive communication, boosting both domestic and international client satisfaction. This led to enhanced client morale and direct engagement from the CEOs of key clients due to improvements in scheduling, shipping, and delivery timelines.Client Communication and Compliance: Handled all client communications, ensuring timely conflict resolution and adherence to client deliverables, both domestically and internationally.Inventory Control: Conducted investigations into inventory variances and performed root cause analysis to resolve discrepancies and maintain accuracy.Logistics Supervision: Supervised logistics processes including order selection, documentation, SAP data entry, shipping and receiving, and trucking operations to streamline the supply chain.Shipping Coordination: Coordinated logistics with major shipping lines such as Legero, CSAV, Hapag, and Maersk to ensure smooth transportation and timely deliveries.Reporting and Sales Support: Provided weekly operational reports directly to the General Manager and assisted with inside sales tasks, including preparing quotes for various logistics services.

Customer Service Excellence: Maintained exceptional customer service for both internal and external customers, ensuring clear communication and prompt resolution of inquiries.International Shipment Tracking: Followed up on all international shipments to ensure clearances and timely deliveries by coordinating with various steamship lines such as COSCO, Hamburg Sud, K-Line, and MSC.International Inquiry Management: Responded to international inquiries, providing detailed shipment updates and resolving issues related to deliveries and customs clearances.Shipment Arrival Coordination: Obtained and communicated arrival information for all inbound and outbound shipments, ensuring that timelines were met and stakeholders were informed.Sales Support for Oil Rigs: Assisted inside and outside sales representatives by verifying the accuracy of merchandise before receiving and shipping to various oil rigs, ensuring that shipments met client requirements.Project Coordination: Coordinated, completed, and supervised logistics projects, overseeing job-related activities to ensure successful execution and timely completion.Training and Functional Guidance: Provided functional guidance and training to less experienced professionals on SAP, C2C, and Oracle database systems within the oil and gas group, enhancing team capability and performance.