Kevin Asher Email & Phone Number

- Design and Architecture SPA utilizing JavaScript, ReactJS, Apollo, GraphQL, Git, HTML5, & CSS3.- Handling layout and performance for a smooth UX web-based mobile app.- Creation of GraphQL and RESTful endpoints for multiple backend services.- Develop dynamic SEO optimized websites utilizing PHP, Laravel, and MySQL.- Establish development environments using Docker and Docker-Compose.- Managing deployment and releases to production and other environments.- On-call on a semi-regular basis to the root cause of any potential production issues.

- Ensured customer success by continuous follow-up of raised technical issues by customers until they were resolved.- Analyzed customer requirements and helped them associate their needs with the respective built-in system features.- Resolved hundreds of customer inquiries in a timely and accurate manner, via multiple communication channels like phone, e-mail, and chat.- Analyzed and presented initial root cause analysis of product malfunctions.- Frequently updated internal knowledge databases about technical issues and solutions, feature updates, usage, and manuals.