This role began as a hybrid sales/engineering role, working with Amazon Connect, Lambda and LEX and building partner relationships. However this role changed into that of a Technical Leader supporting a migration from Cisco UCCE to the cloud. The customer initially selected Amazon Connect but changed direction to Genesys Cloud. For the Geneys Cloud platform I worked with Genesys consuling and took over technical leadership of the platform, scripting and integration with Salesforce.com. The role also involves liaison with the customer executives to understand their requirements as well as explaining migration strategy and technical features of Genesys Cloud.

Senior Applications Consultant for Contact Center applications design and development. I am an application consultant, architect and CTI developer. In the past I have been most specialized in Cisco Unified Contact Center Enterprise. My focus is moving to cloud technologies - Amazon Connect with Lambda and chatbots with Amazon Lex and Google Dialogflow. I am also investing in Machine Learning. I will definitely be applying my ML knowledge to the contact center space.

Senior Consultant (Cisco Contact Center) Business Communications Solutions & Integration, Dallas, Texas

Senior Cisco ICM Application Engineer.Whitepapers. ICM scripting and CTI Integration.Translation routing. Debugging. IVR scripting.Sales Support.

Pre & Post Sales Engineer for Smart Sockets (Publish-Subscribe middleware library)• Supported $3.4 million dollar sale in first six months.• UNIX/C++ software development & support for the design and development of projects using the Smart Sockets API.

• UNIX/C++ middleware development for Travelocity.com.o Awarded patent for ‘Universal Data Router’ system software that we developed to support Travelocity’s high-speed transactions. o The Universal Data Router was sold to Microsoft for use on their Expedia.com website.• C++ development for reservations system for customer SNCF (French railroad). • C++ and VB development for Sabre Cruise Director, an audiovisual travel industry product. • C++ development for the Confirm reservation system.

Assembly Language using IBM Transaction Processing Facility (TPF). This is IBM 360 mainframe code using reentrant code and Entry control Blocks (ECBs), allowing millions of transactions to process simultaneously. This is in some ways comparable with, but very different from Amazon Lambda. TPF is still used for time-critical, high-volume, transaction processing such as airline availability requests, where there are millions of transactions per second running through the system.