Executive consultant and operations advisor to management teams, employees, and customers, to maximize efficiencies in operations and profitability, while developing superior customer-centric relationships in public/private facing sectors of government, academia, technology, and food-serviceFocus Areas: Training and Development, Team Development & Problem Solving, Communications and Body Language, Leadership over Management, Strategic & Servant Leadership, Instructional Resource Development, Business Requirements, Business Case Analysis, IT and Systems Integration, IT Security, Hardware/Software, Cloud Technologies Analysis, Technical Writing and Documentation, Complex Problem Analysis and Problem Solving.

Served as senior program manager to a federal client supporting 122 North American field offices, six regions, and NOAA headquarters in critical infrastructure, tactical communications, security assurance, and audit compliance of data acquisition systems, instrumentation, and distributed WAN, LAN, SCADA, PLC, and MODBUS networks, affecting industries sensitive to weather and climate.Focus Areas: Program and Project Management, Proposals, Timeline, Critical Path Analysis, Operations Analysis, Resource Management, WBS, POA&Ms, Service Level Agreement (SLA), Federal Acquisition Regulation (FAR), Market Drive/Analysis Research, On-Time and On-Budget/Under Budget, Business Requirements, Customer Focus and Relationships, Systems Engineering, NIST 800 Compliance, Information Resource Management, Asset Information Management Systems, Configuration Management, Atmospheric Measurement and Instrumentation, Incident Command System (ICS), National Incident Management System (NIMS), National Response Framework (NRF).

Served as systems developer, architect, and integration engineer, for two high-availability/high risk enterprise information systems. Designated as subject matter expert (SME) in team environment managing system architectures, hardware/software integration, application image builds, system configurations/inventories, security controls architecture, security authorization & accreditation process, and the total customer experience program.Focus Areas: Infrastructure Migration, NIST 800 Compliance, Enterprise Architecture (EA), Network Design, Data Redundancy and Recovery Methods, Hardware/Software Integration, Systems Engineering Life Cycle (SELC), Systems Engineering Process Control, Systems Evaluation and Analysis, Configuration Management, IT Security, Physical and Logical Security, Quality Assurance Management, Atmospheric Observation Technologies, Instructional Curriculum Development, Data Acquisition & Analysis, Customer Support & Consultation Services

Supplied federal client with expert technical analysis across technical operations components to plan improvement strategies, identify cost-savings, and manage maintenance support for electronics systems, communications networks, telemetry transceiving systems, and IT Security, enhancing decision support services to federal customers.Focus Areas: Program Management, Electronic Equipment Maintenance and Repair, Customer Service Operations, Helpdesk Operations (Tier I/II/III), IT/Systems Engineering, IT Security

Engaged in outstanding customer service while liaising between the Postal Service, the public and external stakeholders. Prioritized customer requests, engaged in effective communication, and coordinated with team members.Focus Areas: Customer Experience Engagement, Communications, Team Success, Management and Prioritization of Activities

Issued public forecasts, short and long-fused warnings, watches, and advisories across a 36-county, 4-state forecast area impacting a $126 million annualized economy. Communicated weather forecasts and hazards to emergency managers, law enforcement, and other emergency personnel in support of decision-making processesFocus Areas: Public Outreach & Education, Forecasting, Scientific Analysis & Research, GIS Analysis and Mapping, IT/Systems Administration, SQL Database Administration, Technology Infusion.

Instructed students in the use of and interrogation of RADAR, satellite, high resolution short range model guidance, cutting-edge meteorological methods, and forecasting procedures in a summer-session field experience course.Focus Areas: Instructional Curriculum Development, Program Planning & Execution, Technology & Education, Communications, Partnerships