Accomplished Operations & Business Strategy Owner offering 10+ years of experience leading and directing high-performance teams in improving processes and technology resulting in increased growth and revenue while minimizing losses within matrixed organizations. Proven track record in managing and steering operations leveraging exemplary problem-solving abilities to maintain standards of efficiency and organization while working well under pressure. Experienced in influencing exemplary team performance by setting the example of excellence. Continually evaluates business practices to identify and implement process reengineering and improvement initiatives to propel profitability and reduce costs. Focuses on improving results in the areas of production, quality, customer experience, cycle time, regulatory compliance, associate onboarding, and exam management.