Kevin Balchik Email & Phone Number

Design, coordinate and manage the network expansion of electric utility services to new residential and commercial customers. Maintain budget and timeline expectations. Provide exceptional customer service and support.

Phoenix, Arizona, United States

Facilitate learning for new-hire Sales associates to gain understanding of our products, call flow, system usage and sales tactics. Train incumbent sales agents on new product and promotional releases. Designed and launched ‘Facilitation 101’ course for Sales Support agents, as well as train the trainers to facilitate the course. Maintain continuous contact with sales leaders regarding agent status, participation and attendance. Support leader initiatives on special projects for knowledge reinforcement of sales agents.

Phoenix, Arizona, United States

Manage Cox Business customer accounts, which have advanced services and/or require network expansion. Oversee all departments involved in the construction, implementation and installation of services. Carry a workload of as many as 130 projects while keeping in constant contact with each customer throughout their process.

Phoenix, Arizona, United States

Ensure Cox Business installations are processed in a timely manner, create new/improved processes, hold employees accountable to goals of the business, train new product/processes to team, set department goals to stay on track with 20% projected growth. Responsibilities also include employee growth, one on ones, side by sides and contributing as a SME with new product launches.

Phoenix, Arizona, United States

Process and schedule Cox Business customer orders for service installs. Manage inbound and outbound customer and technician calls for updates and scheduling. Required to hold a 92% or higher order quality.

Phoenix, Arizona, United States

Train, coach, and support Residential sales representatives. Handle escalated customer calls for a timely resolution. Manage reporting and compliance of deposit and one time charge collection for the call center.

Phoenix, Arizona, United States

Process sales orders for inbound customers, e-commerce orders and direct sales representatives. Handled field technician calls to alter pending orders depending on customer needs.

Glendale, Arizona, United States

Build relationships with prospective sub-prime customers to qualify, approve and fund their refinance needs. Place outbound and receive inbound calls to build lead base. Use persuasive and negotiating communication skills to determine and define customer's need for the product.

Scottsdale, Arizona, United States

Manage high volume inbound sales calls for multiple vendors.

Phoenix, Arizona, United States

Review and grade sales calls for corporate and legal compliance. Give feedback to leadership on areas of opportunity amongst their team. Manage inbound sales calls when not reviewing other calls for accuracy.