I am experienced Software QA professional who's successfully worked as a QA Engineer, QA Lead, QA Team Manager and QA Organization manager collaborating with both co-located and remote-located teams around the world. I’ve also worked as an Agile Scrum Master (CSM), Release Engineer, Project Manager, and Technical Customer Support Engineer.As a QA Engineer I’ve done black and grey box testing creating test cases and test plans; coordinated and participated in internal/external alpha/beta testing; and worked on automation scripts and architectureAs a QA Lead I worked as a QA Engineer as well as defined/documented SQA responsibilities, processes, and milestones; represented the QA effort at various project meetings, provided and defined metrics used to track progress.As a QA Manager and Sr. Mgr I engaged my teams on not only project goals and timelines, but also training, career development, department budget planning and management.As an Agile Scrum Master I was responsible for facilitating daily standup, backlog grooming, story pointing, sprint planning, and end of sprint ceremonies. As a technical customer support engineer I provided application support to external and internal customers around the world, created technical materials, trained other teammates, executive support, trade shows.During my career I’ve performed or managed the testing on SAAS, Windows, OSX, Android, iOS, and server applications.Some of the tools I’ve worked with include but are not limited to Fiddler, Team Viewer, VMware, CloudPC, VNC, VPN, GIT, NetOS, Jenkins, Excel, PPT, Jira, wikis, SharePoint, Postman, NodeJS, MySQL, Slack, internally engineered automation tools (iTest, nTest) along with Silktest, Python, XML, and batch files.