Kevin Barnes Email and Phone Number
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Kevin Barnes personal email
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At Faction, my mission is to innovate cloud infrastructure and operations. Leveraging AWS and automation tools like Terraform and Ansible, I have improved system scalability and reduced costs. My dedication to efficient infrastructure is matched by a commitment to service excellence and team growth.Over the past three years, I've engineered AWS-VPC infrastructure and automated complex deployments, resulting in reductions in deployment time. My expertise in creating measurable systems for TCP/UDP latency has established industry benchmarks, reflecting my passion for precision and performance in the dynamic space of DevOps.
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Product Development And Devops EngineerFactionDenver, Co, Us
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Senior Devops EngineerFaction Aug 2021 - Jul 2024Denver, Colorado, Us- Engineered and maintained AWS-VPC infrastructure using Terraform, including API Gateway configuration, subnet management, DNS setup, and security group policies- Deployed enterprise-scale applications on AWS, leveraging Lambda, Fargate, EC2, and S3 services, improving system scalability and reducing costs by 20%- Automated firewall deployments and policies across multiple datacenter locations using Transit Gateways, achieving a 15% reduction in deployment time and significant cost savings- Implemented automation of production applications and automated patching of systems leveraging Ansible- Designed and deployed an industry-leading system for measuring TCP/UDP latency across all major public cloud providers, enhancing network performance monitoring- Conducted extensive automated API testing using Newman and Postman, improving test coverage and accelerating defect detection
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Blockchain / Smart Contract / Devops ConsultantDenergy Partners Llc Jun 2020 - Dec 2020Developed profit and cost analysis for crypto mining and ML modeling for US crude pipeline flows - Automated deployment of VPC, ec2 and lambda systems via CI/CD leveraging GitHub actions- Systems created for API endpoints and applications for data visualization and regression modelingPredictions of weekly US oil reserves levels with MAE less than 2 %- Develop profit and cost analysis for multiple blockchain technologies - ETH/BTC, ChiaNetworks (XCR) & more- Custom reporting and visualization services for real-time information on all mining activities -
Sr. Director, Service OperationsConnect It Services Nov 2019 - Apr 2020Responsible for all support and service operations for Network Lighting Controls infrastructure- Managed and supported ticketing system including customer setup, SLA response times, routing rules and automated workflow processes- Training of team members on software and services of LED network lighting control systems- Responsible for design of customer portal to deliver real-time usage of network lighting systems from multiple service providers into a single view- Managed partner relationships, including system requirements definition, statement(s) of work, escalation procedures and change management rules
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Director Of Service OperationsFaction, Inc. Jul 2018 - Nov 2019Denver, Colorado, Us24x7 NOC supporting all private cloud infrastructure activities including incident management responsibility- Responsible for all 24x7 support activities involving clients private cloud infrastructure and Faction’s management and compute environment across eight (8) global data centers- Track and manage team performance to customer SLAs and operational KPIs including response time and solutions delivered during incident management situations - Built automated reporting services for Customer Success team to enable proactive upselling and contract negotiations- Responsible for all Change Management aspects to the Faction platform, including workflow and approval CAB meetings- Manage all aspects of hardware and software upgrade cycles. This includes all virtualized (VMware) services, hardware infrastructure and storage - Continuous improvement through ITIL process and strategiesOwnership of onboarding of all new customers, ticketing, monitoring, customer satisfaction survey and reporting tool sets- Hardware lifecycle management for compute resources within budgeting and support contract constraints
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Senior Director, Business Operations And Customer ServicesReadytalk, A Pgi Company 2012 - Apr 2018Denver, Co, UsResponsible for the success of multiple customer success/support and account management, wholesale partners, and professional services departments, sales and marketing groups. Provides strategic and tactical planning, development, evaluation, and coordination of information technology systems supporting our customers. Customer Service Stevie Awards winner, 2015 and 2016.Coordinates all customer supporting functions that deliver systems to customers. These systems also provide real-time information to internal stakeholders to allow for agile changes to products and services. Provides direction and leadership in product and services features required by customer needs and changing market conditions. Including the use of advanced technologies such as AI/Natural language processing for in-depth trends of customers and prospects.-Built the internal teams to over 40 individual contributors and 3 managersSystem design and implementation for all applications, services and support systems used by customer facing and engineering teams- Designed and delivered knowledge-based service for customers which automatically delivers information into SalesForce CRM for analysis and trending to key stakeholders including account management, product management and executive teams- Managed and owned the relationship with strategic partners including enterprise global network and telephony carriers -
Customer Service, ManagerReadytalk, A Pgi Company 2008 - 2012Denver, Co, UsManager of Customer Support team responsible for technical troubleshooting of all audio, video and web conferencing services.
Kevin Barnes Skills
Kevin Barnes Education Details
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University Of PhoenixManagement Information Systems -
Colorado State UniversityComputer Science
Frequently Asked Questions about Kevin Barnes
What company does Kevin Barnes work for?
Kevin Barnes works for Faction
What is Kevin Barnes's role at the current company?
Kevin Barnes's current role is Product Development and DevOps Engineer.
What is Kevin Barnes's email address?
Kevin Barnes's email address is ke****@****alk.com
What is Kevin Barnes's direct phone number?
Kevin Barnes's direct phone number is +130320*****
What schools did Kevin Barnes attend?
Kevin Barnes attended University Of Phoenix, Colorado State University.
What skills is Kevin Barnes known for?
Kevin Barnes has skills like Salesforce.com, Saas, Account Management, Leadership, Crm, Product Management, Management, Voip, Customer Support, Customer Engagement, Customer Relationship Management, Linux.
Who are Kevin Barnes's colleagues?
Kevin Barnes's colleagues are Peak Colo, Christopher Recker, Vegad Richa, Brajesh Kumar, Eric Maldonado, Chris Hewitt, Randy Raitz.
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