Kevin Basden Email and Phone Number
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Kevin Basden is a VP of Offerings - Contact Center at NWN Corporation. He possess expertise in cisco ucce, cisco ios, cisco call manager, cisco icm, nortel and 39 more skills.
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Vp Of Offerings - Contact CenterNwn CorporationPell City, Al, Us -
Vp Of Offerings - Contact CenterNwn Corporation Nov 2021 - Present -
Customer Experience Offering LeadNwn Corporation Jun 2020 - Nov 2021
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Sr Solution ArchitectNtt Ltd. Oct 2019 - Jun 2020NationwideThe Solution Architect role guides clients in using technology solutions in ways that are both beneficial and economical. It requires comprehension of the functionality of the technical solution, it's architecture, and usage. An architect thinks creatively of how to use technology or services to solve business challenges for clients. Developing good relationships and rapport not only creates trust, but also ensures communications remain consistent. -
Sr Solution ArchitectDimension Data Mar 2017 - Oct 2019 -
Sr Application ConsultantDimension Data Jan 2012 - Oct 2019GlobalResponsible for design and configuration of Cisco UCCE, including CVP, UCM, VXML, IPIVR, and CUIC.
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Services Operations ManagerDimension Data Mar 2015 - Feb 2017GlobalResponsible for contact center professional services management.
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Application ConsultantDimension Data May 2010 - Feb 2012
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Senior Network EngineerBbva Compass Bank May 2002 - May 2010Install, configure, and maintain multiple Cisco UCM clusters, Unity clusters, and a hybrid, multi-site UCCE infrastructure. Performs scripting changes, addition of new services, and agent management. Responsible for complete call routing path, including Nortel Meridian. Daily work with gateways, gatekeepers, Call Managers, Unity, and CVP/ICM. Configures H.323, SIP, T38 Fax, MGCP, and TDM circuits. Help to maintain expense and costs allocation of total telecom budget. Prepare capital expenditure requests and budgets allocations. Design, develop, and test technologies for 2-5 year timeframe.
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Senior Switching TechnicianTech Solutions Apr 2001 - Apr 2002Maintain and manage Meridian Option 81C with numerous remotes, Symposium, MAT, and much more. Day to day activities included programming and repairing every component of the system. -
Engineering Technician IiiMantech International Feb 2001 - Mar 2001Position as government contract employee. Program and maintain an extremely wide variety of commercial and tactical telephone switches. List includes SL-100, Meridian 1.
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Systems TechnicianBellsouth Communications Systems Oct 1998 - Jul 2000Installed, maintained, troubleshot, and repaired customer premise equipment. Work self-supervised daily to balance between repair of service interruptions and new service installations. Interacted daily with customers to assure their satisfaction. Worked almost exclusively with Nortel products. Constantly received praise and respect from both management and customers.
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Inside Plant ChiefUnited States Marine Corps Jan 1997 - Oct 1998Managed four civilian and four military workers in the operation and maintenance of Nortel Meridian Options 61 and 71 switches, Meridian Mail, Call Detail Recording, copper and fiber optic infrastructure, and high-capacity circuits. Duties included programming, maintenance, installation, and supervision. -
Tactical Telephone Systems ChiefUnited States Marine Corps Dec 1993 - Jan 1997Supervised and taught detailed trouble-shooting techniques to as many as 15 Marines. Organized equipment repair orders and parts requisitions to facilitate maintenance. Monitored quality control of all tactical telephone equipment. Daily supervised the maintenance and operation of tactical telephone switching systems.
Kevin Basden Skills
Kevin Basden Education Details
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Pleasant Grove High SchoolAdvanced
Frequently Asked Questions about Kevin Basden
What company does Kevin Basden work for?
Kevin Basden works for Nwn Corporation
What is Kevin Basden's role at the current company?
Kevin Basden's current role is VP of Offerings - Contact Center.
What is Kevin Basden's email address?
Kevin Basden's email address is ke****@****ata.com
What is Kevin Basden's direct phone number?
Kevin Basden's direct phone number is (800) 266*****
What schools did Kevin Basden attend?
Kevin Basden attended Pleasant Grove High School.
What are some of Kevin Basden's interests?
Kevin Basden has interest in Cars, Movies, Computers And Electronics, Fishing.
What skills is Kevin Basden known for?
Kevin Basden has skills like Cisco Ucce, Cisco Ios, Cisco Call Manager, Cisco Icm, Nortel, Cisco Cuic, Cisco Cvp, Sql Server, Vxml, Voip, Sip, H.323.
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Kevin Basden
Lead Client Partner, Risk Consulting Partner, And Diversity Partner Champion At PwcPhiladelphia, Pa3gmail.com, pwc.com, us.pwc.com2 +121274XXXXX
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