I am currently Technical Support Manager for Digital Media Group, Hitachi Europe. Managing technical support for projectors, interactive flat panels and other associated products.

Managing the pre-sales and service operation of Epson across the Middle EastProvide support to all third party service partners Review all service/support activities and recommend changesTarget countries where service is lacking and sign up new TPM’sPre-Sales activities as per position below

Manage and deliver training for Middle East Sales Offices and Channel PartnersIdentify and assess immediate and long range training needs of Sales Offices and Channel Partners Provide technical support with solutions for sales offices and channel partnersEvaluate and gain in-depth understanding of new productsDevelop, implement and monitor an annual training event calendar CRM Roll out and coordinationAssisting the tender process through technical analysis of specifications, the competition and local market factors

Co-ordinated and supported sales exhibitions and eventsDesigned and carried out training for new product launches and seminarsIdentify key areas within Epson's business products to drive sales Supported the emerging markets sales team

Delivered training on all products, on and off site, local and international Wrote and updated courses according to the client’s needsMet strict deadlines for the preparation of training coursesPre-launch testing of new products Visited Epson Express centres to fulfil their training needsProvided Level 2 support for international & UK territories

Provided support to solve issues in the UK & International territoriesSolve and report issues in a timely mannerEscalate technical issues and problems to the next level

Covered UK & European territories on all business products Part of the Specialist Engineering GroupResponsibility for the resolution of on site unsolved faults on Epson's Business Products

Repaired and serviced Canon's range of colour copiers.