Defects Manager working on R2 of Smart Metering Program

Working on various projects for Southern Water, currently based in Falmer just a few minutes from Brighton

Working as Defects Manager on a large Smart Metering Program

Transport for London (Capita), CoventryJuly 2015 - PresentWorking within Capita on a major Programme for Transport for London (TfL)to enhance the current systems provided for Congestion Charge(CC) and Low Emission Zone(LEZ) Charges. The CC operates in London and is intended to reduce the flow of traffic into and around the city centre between the hours of 07:00 -18:00 Monday to Friday. The LEZ operates to encourage the most polluting heavy diesel vehicles driving in London to become cleaner. The LEZ covers most of Greater London and is in operation 24 hours a day, 365 days of the year.on desktops, laptops, tablets and smartphones. which provided an improved range of options for payments customers as well as updating the ‘look and feel’ of the TfL OnLine internet site. My role in a demanding and challenging Programme is to liaise with a large number of 3rd Party Suppliers to ensure defect fixes are provided in an agreed and controlled manner. I manage 2 other Defect Managers and 5 Defect Integrators and run Daily triages with Suppliers to ensure fixes are on track for delivery, and fix dates are provided as soon as possible.HP ALM 11 is the tool used to store requirements, test scripts and test plans, and to raise defects. The Defects Team will ensure defects contain enough information to enable thorough investigations take place, including a concise description of the steps taken to recreate the issue and including any failure evidence such as logs, error messages screen shots etc.A number of reports are produced on a daily and weekly basis, providing Project Managers, Test Managers and Senior Management with up to date defects and delivery schedule information. All R2 Test cycles(SIT, UAT, Model Office, Dress Rehearsal, OAT, Pre Production and Performance/Stress) used HP QC v11.0 to document all test scripts and defects.

Working within Co-operative Bank over two Releases (1a/1b)to enhance the digital systems provided for online banking on desktops, laptops, tablets and smartphones. which provided an improved range of options for Co-operative and Smile customers as well as updating the ‘look and feel’ of the Co-operative internet site. As the Defects Manager on the Digital Programme my role was to ensure all defects were managed and completed correctly with information required to enable the defects to be progressed further, that the correct priority was assigned to each defect and that the defect was assigned to the correct resource. I chaired and managed daily triage meetings to discuss defects and liaised with various 3rd Parties, product owners, business owners, development teams, infrastructure teams and test teams to ensure defects were resolved, fixed, deployed and retested in a controlled and agreed manner. A number of reports were provided to the teams and management on a daily and weekly basis detailing progress of defect management. R1a consisted of a BVT Test Cycle which used Jira to document all defects. All other R1a and R1b test cycles(SIT, INT, UAT, OAT and Performance/Stress) used HP QC v11.0 to document all test scripts and defects.Both R1a and R1b were delivered on time and to budget.

As for the Germany Project below, once successfully implemented I moved on to the Migration for the Spanish Market, based in Zaragoza Spain. UAT was successfully completed mid October, again all agreed timescales and costs were met

Working for Barclaycard on a new systems migration for the German Market. Migration was from Prime to VisionPLUS including all the various input formats into VisionPLUS format (including Data Warehousing) and the implementation of a number of new Barclaycard systems (BEM, BOC, BIR, BAT)I was End to End Defects Manager covering a number of Test Phases from Development through to Migration. I managed the coordination of resources in a number of different time zones/countries (UK, Germany, India and Singapore), organising and chairing a number of daily defects triages to progress defects, ensuring correct priority and severity is assigned and all relevant documentation attached.and producing a number of MI Reports, reporting any escalations required. A successful implementation was performed in early May 2013. Continued for a short time covering live implementation issues before moving over to Defect Manage the Spanish Market Migration

Working for BT on a secure Infrastructure Project as Defects Manager managing a team of 4 people. All defects were entered into HP Quality Centre v10.0 and a number of daily Triages were run to ensure that all new defects were assigned to a resolution team and all current defects were progressing. Management reports were produced daily and an escalation call was attended to discuss any major issues

Working for HP on a project for the Department of Works and Pensions (DWP. This involved the Migration of up to 1 million customers currently receiving Incapacity Benefit (IB) over to a modern, simpler more active benefit. The project went live in January 2011.I was the Defect Manager for Development, ensuring that all defects raised via Quality Centre/STARTEAM were analysed and investigated and, where required, updates were provided in a timely manner. I organised and chaired daily defects meetings with development teams to discuss outstanding defects and provided management with daily and weekly reports on defects

Working for HP on a project for the Department of Works and Pensions (DWP) concerning the Migration of up to 1 million customers currently receiving Incapacity Benefit (IB) over to a modern, simpler more active benefit. The project went live in January 2011.I was the Defect Manager for Development, ensuring that all defects raised via Quality Centre/STARTEAM were analysed and investigated and, where required, updates were provided in a timely manner. I organised and chaired daily defects meetings with development teams to discuss outstanding defects and provided management with daily and weekly reports on defects