Kevin Bourke Email & Phone Number

Blue Bell, Pennsylvania, Us

- Support pre-sales conversations with customers to understand their needs and develop appropriate solutions based on industry best practices- Spearheaded and led the design and deployment of Microsoft Teams PSTN calling for Global Oil and Gas company, development included auto attendants, call queues, SBA survivability, 3PIP phones, Team’s Android and SIP Gateway devices, along with E911- Designed Teams Direct Routing migration strategy for Global Banking Institution , this included Cisco\legacy PBX, voice biometrics authentication, contact center, and call compliance recording integration with Microsoft Teams- Lead the design, configuration, and deployment for Cisco to Microsoft Teams Direct Routing migration for a Globe Manufacturing company- Lead in the deployment of Microsoft Teams PSTN calling via Calling Plans for numerous US colleges - Deployed Teams Direct Routing via PSTN provider- hosted AudioCodes SBCs for customers across the US and Europe- Designed, configured, and deployed numerous migrations from on-premise SCCM to Microsoft Endpoint Manager, this includes Autopilot, App Deployment and Packaging, Conditional Access, Compliance Policies, Configuration Profiles, Monthly Patching cycles, Drivers and Office 365 suite updates for Windows and Apple devices- Collaborate with internal sales teams to develop scopes of work, pricing, and workshop presentations based on customers’ needs and input- Perform workshops with customers to develop and implement a Data Governance solution using Purview. This includes Data Classification, Sensitivity Labels, Data Retention schedules, Data Loss Prevent- Lead customer facing workshops on a variety of Microsoft solutions, including: Teams telephony, Microsoft Purview, Intune, and Teams Rooms

Brighton, Ma, Us

- Architect and deploy Microsoft Direct Routing via Ribbon SBC for sites across the globe (US, Canada, Europe, China, Australia, India, Japan and New Zealand) - Deploy Teams meeting and audio conferencing for NB associates worldwide during difficult circumstances caused by pandemic- Migrate users, common area phones, meeting room devices from current Skype for Business infrastructure to new Microsoft Teams Direct Routing environment - Work with network team to deploy QoS and location specific routing based on Microsoft recommendations- Integrate Ribbon SBC with paging devices, Poly phones, analog gateways with the newly deployed Microsoft Teams Phone system - Create site specific Teams polices for Audio Conferencing, meetings and mobile devices to meet site specific requirements- Continue to maintain, patch and upgrade current Skype for Business infrastructure, including SBAs, SBCs, Kemp Load balancers, paging devices, VVX phones and analog gateways

Lexington, Ma, Us

- Design and deploy unified communications systems for companies worldwide. These deployments include Skype for Business on-prem, Skype online hybrid, pure Skype online, Skype with PSTN calling via cloud connector edition and Teams direct routing- Migrate users from legacy PBX system to Skype for Business online with PSTN calling with minimal user downtime- Troubleshoot, deploy and configure Skype\Teams certified SBCs, which includes manufacturers like Ribbon, Audiocodes and Anynode- Troubleshoot and resolve any issues reported by customers during the deployment process -Perform cumulative updates, windows patching, certificate renewal and firmware updates on customers equipment and verify that services are back online- Integrate Ribbon and Audiocodes equipment with PSTN connectivity, this includes: Audiocodes MP analog gateways, Audiocodes Fax servers, conferencing equipment and paging devices- Experience with IP phone management software like Audiocodes OVAC and Polycom Cloud management service - Perform Skype health checks on customers deployment and recommend changes to improve end user experience

Dublin , Ie

- Responsible for designing and implementing Skype for Business communication solutions at various international sites based on customers’ needs and feedback; including Skype for Business Online, Hybrid and on-premises solutions - Troubleshoot and resolve any reported problems and if necessary, work with Microsoft engineers to find solutions - Train local IT and MJ Flood IT staff on how to troubleshoot Skype for Business clients and servers before escalating - Deploy Sonus Cloud Link SBC appliances and Microsoft Cloud Connector servers - Maintain, update and configure Sonus SBCs (including signalling groups, routing tables, transformation tables and regular expressions) - Work with telecom providers to migrate existing phone services and numbers at each new location to Skype for Business unified communications solution- Provide recommendations on Skype for Business certified phones and equipment to work with Skype for Business online and on-prem. This includes paging devices, head sets, door release systems and man-down systems

Brighton, Ma, Us

- Updated, supported, and troubleshot all Lync and telecom equipment worldwide for countries across many timezones including: USA, UK, South Africa, India, Australia, New Zealand, China, Indonesia, Singapore, and Japan- Maintained and supported all Lync/Skype telecommunications systems in the New Balance global environment including: Front End, Edge and Web Application servers, Polycom VVX series phones, Kemp Load Balancers and reverse proxies, Lync LRS systems and generic CX series phones - Deployed and set-up Lync/Skype servers in numerous locations by: Configuring new Sonus SBCs and SBAs; creating FTP servers and configuration files for Polycom VVX phones; Programming Lync normalization rules, PSTN usages, Response groups, Call Park Orbits, Vacant Number ranges, Common Area phones, Analog devices, Dial-in conferencing numbers and Subscriber mailbox access numbers - Responsible for configuring, updating and maintaining Sonus Session Border Controllers and Lync/Skype Survivable Branch Appliances, including signalling groups, call routing tables, transformation tables, SBC and SBA firmware updates, specific routing for fax machines and other analog devices, failover emergency calling, and department/company specific caller ID- Set-up Valcom SIP paging and Sonus Tenor units in manufacturing and distribution locations worldwide. This included configuring the Valcom and Tenor boxes, updating firmware, creating specific case signaling groups, call routing tables; and specific number routing in Lync- Responsible for updating Lync infrastructure worldwide to the new 2015 Skype for Business Unified communications platform- Updated firmware on all VVX series phones worldwide by working with the network team location IT to set up a local FTP server and programming new configuration files for Polycom VVX phones for each individual site

Brighton, Ma, Us

- Maintained all IT equipment in conference rooms and collaboration spaces, including; Projectors, LED TVs, Barco transmitters, Crestron transmitters/receivers, Lync LRS units, Polycom CX series Lync/Skype devices, Polycom group series video conferencing systems, Microphones, Symetrix mixers, and Aurora/Crestron switching equipment- Worked tirelessly with vendors and management to implement a new AV system throughout New Balance's new global headquarters located in Boston, MA. Met all deadlines to ensure building opened on-time and functioned as necessary- Implemented and maintained all digital signage players and video walls. This included 49 LED monitors with RMG digital signage players and 2 video walls both with their own separate signage player and barco video wall processor- Coordinated with networking team to create and implement a secure subnet for all AV and digital signage equipment, this included programming Cisco switches, ports and networked AV equipment- Interacted with AV equipment supplier to find solutions to equipment problems and to ensure equipment installed and functioned correctly- Led redesign of conference rooms to improve performance, reliability and end user interaction- Managed user access for new users and terminated employees on our Lync/Skype Unified Communication System- Created scripts to automate AV and telecom processes (e.g. Scripts for creation of Lync account and the monitoring of AV equipment status)- Collaborated with Unified Communication Consultant and New Balance IT to migrate users from our Avaya telecommunication system to Lync/Skype UC infrastructure - Trained other New Balance IT employees, senior management and end users on the capabilities of our new AV and UC infrastructure- Corrected any SBC call routing issues, which included troubleshooting call flows and working with UC consultant to rectify problems

Natick, Ma, Us

- Responsibility for maintaining approximate 80 conference room and 100 training room machines, the software they require, and peripheral devices - Troubleshoot conference rooms and training lab equipment; these included projectors, Crestron and Extron AV equipment, USB extenders, SmartBoards, Lync audio device, video capture cards and webcams- Write and maintain scripts that remotely wake, power on, and shut down conference and training rooms machines- Refresh, rebuild and reconfigure conference room machines every 3 months to maintain usability and reliability- Troubleshoot, provide temporary workaround, and solutions to problems that users report on various operating systems including: Linux, Mac, and Windows - Triage and escalate, if necessary, help requests to appropriate departments- Supporting a team for an annual PC refresh cycle, replacing and recycling obsolete equipment to keep up with the latest IT standards- Complete new hire/termination tasks and permissions as necessary; these include Lync phone accounts, internal applications permissions, active directory accounts and computer hardware/software

Quincy, Ma, Us

• Diagnosed problems that technicians encountered on site and helped troubleshoot and ratify • Scheduled over 150 dispatches per week and monitored each ticket until scope of work was completed and customer phone lines were tested and operational• Corresponded with various departments to schedule times where customers would be onsite to allow access for technician to complete work• Reported to supervisors and upper management on the status of high priority tickets• Responsible for taking a minimum of 40 incoming technician troubleshooting calls a day• Worked with numerous computer programs including Microsoft Outlook, and other specifically developed dispatch ticketing software• Received numerous employee accolades while at Granite telecommunications, this includes: most tickets scheduled, top performer, and numerous commendation for supervisors and work colleagues

• Developed lessons to improve students musical comprehension and performance abilities• Provided positive feedback to improve students’ technique and performance skills • Motivated students to practice and improve their musical understanding • Taught various aspects of music including: drum skills, room acoustic treatment, music software, computer programming, and drum shell acoustics• Established performance opportunities for student to explore contrasting genres of music

• Supported and troubleshot both Mac and Windows computer operating systems • Removed computer viruses, malware and unused programs to help boost performance and improve OS stability• Installed various security and encryption software to help protect against malicious software, such as: viruses, spyware, and malware • Updated computers operating systems, software, and other security system to improve usability, stability, and security• Retrieved numerous deleted files from computer hard drives, iPods, memory sticks, and SD cards• Fitted various new hardware components such as: RAM, hard drives, laptop screens, monitors, iPhones displays, batteries, motherboards, and power supplies• Constructed a number of computers based on customers needs, specifications, and delivered these computers on time and within budget• Troubleshot and installed home and business networks using modems, routers, switches, and hubs • Taught numerous classes to children and senior citizens regarding: OS repair, PC specifications, networking technology, virus and malware removal, along with basic OS maintenance• Repaired and tested numerous peripheral devices including: printers, scanners, headsets, sounds systems, projectors, keyboards, monitors, and smart boards

• Founded a beginning piano curriculum that would give students the ability to comprehend and perform contemporary Jazz music• Promoted a conductive learning environment by motivating students to practice and helped them attain their musical goals by providing positive feedback• Aided students’ comprehension of how music interacts with society, history, and technology• Introduced students to the concepts of improvisation, musical composition, and lesser know aspects, such as: instrument timbre, music technology, tuning systems, etc• Assisted students in developing their theoretical and technical music skills• Organized ensemble opportunities in order to help students develop their playing abilities

• Created detailed lesson plans for classes with very little resources, which were designed to interest, inform, and educate students• Expanded on students’ cultural knowledge by exposing them to a number of contrasting cultures; including many European and Asian cultures• Implemented various aspects of technology and outlined how it could be used to influence and create music• Maintained classroom discipline and created an atmosphere which promoted learning, culture, and mutual respect• Expanded student’s knowledge of non-conventional types of music including; bird songs, wind chimes, homemade instruments, and film scoring• Demonstrated how everyday objects such as pots and pans can be used in a musical setting• Established opportunities for student to perform, experiment, and create music

• Revised lesson plans to create a more fluid learning experience for students• Conducted various ensembles to help students comprehend how timbre, rhythm and instrument interaction relate in an ensemble• Integrated various forms of technology, including microphones, audio interfaces, videos, keyboards and vocoders into the classroom• Exposed students to various genres of music and expanded on their knowledge of music in relations to history• Completed additional requirements of teaching role by sharpening guitar and trombone ability in order to help understand the difficulties students’ faced

• Installed home cinema equipment including surround sound, video projection, and flat screen televisions, and DVD systems• Ran various lengths of Coax cables though houses connecting the various televisions to satellite dish or antenna located on the roof or in other hard to reach areas• Instructed customers has to use newly installed entertainment system, and answered any questions they may have had• Repaired various electronic devices, including: Televisions, radios, speakers, CD players, iPods, DVD, and VHS players

Bachelor Of Music, Music Teacher Education

Computer Science

General Studies