Kevin Bourque Email & Phone Number

Hudson, New Hampshire, United States

- Manage 8 departments and conduct performance reviews for 65 employees quarterly and annually.- Conduct vendor negotiations for the store, resulting in 25% savings in cut materials and supply cost to date.- Develop new business relationships with vendors and contractors, increasing installer contractors by 20% and reducing install cycle time from 5 weeks to 3 weeks.- Mentor staff on customer service, core values and networking strategies, contributing to profit increase… Show more - Manage 8 departments and conduct performance reviews for 65 employees quarterly and annually.- Conduct vendor negotiations for the store, resulting in 25% savings in cut materials and supply cost to date.- Develop new business relationships with vendors and contractors, increasing installer contractors by 20% and reducing install cycle time from 5 weeks to 3 weeks.- Mentor staff on customer service, core values and networking strategies, contributing to profit increase of 12%, bringing monthly revenue to $900K. Show less

Hudson, New Hampshire, United States

- Orchestrated all scheduling and product management for +/- 600 installation projects a day.- Instructed 52 customer service representatives on policy and procedures.- Held office rallies once a week to boost positive morale in the workplace.

Hudson, New Hampshire, United States

- Directly led and trained 12 team Installation Managers and 15 Expeditors.- Prepared performance reports, budgeting, P&L, and strategized forecasting with the upper management team.- Compiled 250 – 300 score cards annually for installers and put together deal closings.- Acted as first line in management to handle any customer escalations, secured 4.67 out of 5 customer service rating.

New Hampshire

- Interviewed, hired, and trained all contractors and in-house personnel, interviewed +/- 100 people and mentored 40 drywall framers, painters, carpenters, and roofers during tenure in this position.- Orchestrated all daily planning, assigning, and directing of projects and work orders for up to 15 projects simultaneously.- Executed all appraisals and performance reviews for all contractors and in- house personnel, 5-10 a week and over 200 during tenure in this position.

- Managed +/- 50 sub-contractors and crew members by monitoring performance, addressing underperformers, and reviewing policies and procedures with each employee.- Communicated with clients to solidify expectations on at least 100 renovation projects and implemented planning to bring requests to life.- Spearheaded all aspects of residential and commercial construction phases from civil to completion, including creation of project charters.- Managed, reviewed, and tracked… Show more - Managed +/- 50 sub-contractors and crew members by monitoring performance, addressing underperformers, and reviewing policies and procedures with each employee.- Communicated with clients to solidify expectations on at least 100 renovation projects and implemented planning to bring requests to life.- Spearheaded all aspects of residential and commercial construction phases from civil to completion, including creation of project charters.- Managed, reviewed, and tracked change order process on construction contracts.- Collaborated and built relationships with contractors, architects, engineers, and city officials.- Delivered ongoing leadership and direction to construction personnel and ensured on time delivery of all materials and equipment. Show less

- Lead and coordinated activities of construction crew engaged in the construction of commercial and residential properties.- Interpreted company policy to workers and enforced safety regulations.- Provided hands on mentorship to workers on interior trim work, framing, domestic finishing projects, siding, foundation footers, roofing, drywall, plumbing, electrical, doors, windows, and punch-out work.- Verified that all plans and blueprints were followed on schedule and… Show more - Lead and coordinated activities of construction crew engaged in the construction of commercial and residential properties.- Interpreted company policy to workers and enforced safety regulations.- Provided hands on mentorship to workers on interior trim work, framing, domestic finishing projects, siding, foundation footers, roofing, drywall, plumbing, electrical, doors, windows, and punch-out work.- Verified that all plans and blueprints were followed on schedule and provided design updates and alterations. Show less