Kevin Brawner Email & Phone Number

Denver, Co, Us

Worked as a team lead for Ordereze, a digital marketing firm specializing in the restaurant industry.Managed a team of 10+ customer success specialists by distributing and assisting with daily workloads, aiding with problems, and overseeing work for quality and compliance. Responsible for client retention and de-escalation by communicating with and understanding client problems to properly articulate Ordereze solutions and benefits. Served as a point of contact and assisted in the migration of 2000+ customers after being acquired.

Remote

Responsible for customer ticket requests and answering calls, with duties including website edits, product explanation and education, and troubleshooting customer problems.Ensured client satisfaction by educating customers on internal technology and how to best meet their business goals with our software solutions and building successful lasting relationships.Created holiday and event content for customers to email and post for their patrons.Answered Google My Business, Tripadvisor, Yelp, and Facebook reviews for customers.

Washington, District Of Columbia, United States

Created a safe and stimulating environment for three elementary children. Assisted in the daily planning of schoolwork and household activities.

New London/Norwich, Connecticut Area

Assisted in planning and development of small-scale models for the Columbia, a future nuclear submarine.Point of Contact for vendors and internal stakeholders on project timelines and deliverables.

Mystic, Connecticut

Served in various positions for one of Connecticut’s premier catering companies Trained new employees on company procedures Served as an onsite primary contact for special events

New London/Norwich, Connecticut Area

Created in-store displays for significant product launches including Air Jordan’s release days and Black Fridays. Trained new employees on store procedures and customer service standardsResponsible for opening/closing the store and dropping off nightly bank deposits.

Bachelor'S Degree, Marketing

Activities and Societies: Fall 2019 Study Abroad - Athens, Greece

High School Diploma