Helping people from all walks of life better themselves through fitness.

Supported merchants with inventory and inbounding issues, recovering more than $500,000 of merchant product cost and more than $2,000,000 of company spend for lost and damaged product payouts.Created more than 50 new support processes while continuously identifying gaps and improving existing support operations.Worked cross-functionally with operations, engineering, data science, and other teams to build the best support processes possible focused around new and existing product features.Developed and improved the New Hire Onboarding Experience, training 20+ new employees and providing continuous learning and training for 75+ existing employees.

Canada Restaurant Activations Lead- Communicate with outside stakeholders- Activate restaurants of all sizes (Enterprise, SMB) on the Uber Eats Platform- Onboarding process improvement- Recovered approximately $1,000,000 of company spend (Canada)- Contributed to recovery of more than $4,500,000 of company spend (US Enterprise Restaurants)Worked directly with high-value drivers to increase supply in multiple major-market cities.Repeatedly tested different communication strategies to optimize driver engagement and retention within a variety of cohorts.Member of Uber In The Community (Program providing volunteer opportunities to office employees)- Create and manage volunteer opportunitiesMember of Growth and Resource Team- Provide employees with opportunities for learning- Provide sources for professional development of both soft and hard skillsCreated Uber DTLA Green Initiative Team- Work with Facilities Lead to institute a waste reduction program- Work with Uber In The Community Team to organize volunteer eventsUber Hero Team (Office Safety Team assisting in emergency situations)SQL proficientJIRA experience

Guiding driver partners through the account setup process, ensuring documents are up-to-date and regulations are being followed.Discovered, diagnosed, and prepared reports for issues with internal tools that created confusion for drivers and other specialists.Assisted with developing procedures and commonly-used communications for an experimental team.Assisted with diagnosing initial problems and creating solutions for an experimental team.

Analyzed site metrics and other data in order to identify issues and provide insight to better understand and improve SEO campaign performanceDeveloped, implemented, and tracked creative projects and promotions for social media development campaignsProvided in-depth keyword research and analysis, competitor analysis, and on-page SEO for client SEO campaignsPerformed outreach and developed blog content as part of link-building strategies for client SEO campaigns

Provide guests with a high-end dining experience.Guide guests through their meal based on traditional Japanese custom.Demonstrate extensive knowledge of the products to best provide information for guests.Execute quality checks to solidify the success of the dining experience.Verbally communicate guests concerns to management.Ensure restaurant and industry policies are carried out safely and effectively.Perform duties of other front-of-house positions as needed to provide exceptional service.

Supporting the management team with any situation; stepping into any position and meeting any needs that required fulfilling.Taking on a leadership position to get the restaurant team ready to go for each shift.Ensuring guests have a memorable experience in order to keep them as guests for life.Taking phone orders, packing, going through orders with guests and ensuring that everything is complete and accurate.Training new and existing employees.