Kevin Bui Email & Phone Number

Los Angeles County, California, United States

- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusions in knowledge base for support team use.- Implement and apply SQL data fixes and table structure changes through series of testing and monitoring with seamless changes.- Interacted with clients to resolve issues and answer software-related questions.- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.- Used Rapid7, SQL Server, and Azure Dev Ops to track, maintain and update trouble tickets.

St Paul, Minnesota, United States

- Develop automated tasks and tools to assist in maintaining our storage area network and the application by utilizing VB.Net and T-SQL.- Monitor 7 virtual SQL Servers by using tools such as; SQL Server Profiler, Performance Counters, and Event logs.- Assist in the upgrade of over 20+ 2008 R2 Windows Server to 2016 Windows Server.- Manage users and group policies with Active Directory.- Create and installed certificates on 15+ Windows Servers using HTTPS, SSL, and SSH.- Coordinate with Subject Matter Experts, IT Infrastructure team, and Business users in order to deploy, deliver, and maintain modernized software.- Implement and apply SQL data fixes and table structure changes through series of testing and monitoring in order achieve seamless changes.- Tune and optimize long running SQL Queries to ensure 24/7 software up-time, especially during peak hours.- Create High-availability groups from Production database instance to a Reporting database instance using Always-On Availability Groups.- Extract information from multiple data sources and transform data into readable reports.- Review and analyze developer's algorithms and SQL queries in order to optimize software performance.

Azusa, California, United States

- Trained 6 Support Desk Representatives in customer service, Zendesk ticketing, and computer/media equipment troubleshooting.- Provided excellent customer service and supported over 2,000 staff/faculty members using Windows Management and JAMF.- Increased customer satisfaction by 60% by transitioning paper documentation to GSuite.

Azusa, California, United States

- Worked in a team environment to provide technical support to over 20,000 students with various technologies such as; Apple, Android, Microsoft Windows, and etc.- Written over 50 technical documentation using GSuite and Zendesk in order to improve troubleshooting efficiency and customer service.- Diagnosed and troubleshot student, faculty, and staff computer systems or printers by performing hardware or software repairs.

Denver, Colorado, United States

- Worked in a cross functional team to develop software features for an internal human resource software that manages 1,500 employees.- Participated and lead weekly SCRUM with 34 other developers and engineers.- Troubleshot and resolved software bugs using VB .NET and T-SQL.

Master Of Science - Ms, Computer Science

Bachelor'S Degree, Computer Science

Activities and Societies: Virtual Reality Club, Humans Vs. Zombies, and Namibia Health Informatics Project