Kevin Allison Email and Phone Number
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Kevin Allison personal email
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I am an accomplished, customer-centric Service Delivery Leader with a 25+-year portfolio of success driving consulting & managed services, customer experience, technical support, client relations, and people leadership efforts for technology leaders, Qualtrics & Microsoft. Among my most notable qualifications, are my: - Reputation for quickly building trust-based client relationships, delivering world-class customer service, turning-around failing business models, and maximizing CSAT ratings to drive revenue and retention growth. - Career history of promotions into progressively larger-scoped managerial roles based on outstanding leadership skills.- Proven ability to communicate and collaborate effectively with both internal & external stakeholders. - Talent for building, leading, transforming, mentoring, motivating, and empowering high-performing teams. - Polished presentation, negotiation, and project management skills. I specialize in helping technology organizations change the way they think about sales, onboarding, customer service, customer engagement, and product development. In collaboration with executive leadership teams and other business stakeholders, I lead highly transformational efforts and implement the structural and technical adjustments needed to dramatically improve customer retention, loyalty, and profitability.My experience spans strategic initiatives across enterprise software, cloud/SaaS, e-commerce, industry regulatory compliance, education, and public sector spaces. I am open to all discussions relevant to customer experience at kevin@kmakma.com
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Head Of Consulting ServicesSac (Strategic Alliance Consulting)Kirkland, Wa, Us
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Chief Operating OfficerCmmc Advisors Inc Sep 2024 - PresentIn my role as Chief Operating Officer at CMMC Advisors Inc, I spearheaded the day-to-day operations of the consulting practice, focusing on delivering high-quality CMMC services to clients. I led the consultants in providing expert guidance and advice on training, planning, implementation, and assessments, ensuring compliance with industry standards and regulations. Through strategic partnerships and process improvements, I successfully enhanced service delivery, driving business growth and improving client satisfaction.
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Managing Partner | FounderKmakma Advisors, Llc Jun 2024 - PresentI am currently engaged in delivering consulting services focused on Customer Experience (CX), Business Strategy, Process Improvement, Compliance, Risk Management, and Organizational Management
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Principal ConsultantOic Advisors Mar 2024 - Present -
Managing Partner | FounderHobie And Faith, Llc Jul 2019 - PresentThe focus of KMAKMA is property management
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Global Practice Manager & Architect, Managed Xm ServicesQualtrics Jul 2019 - Oct 2023Provo, Ut And Seattle, Wa, UsIn 2019, I was retained to conceptualize and build a new professional Experience Management (XM) managed service business that focused on delivering world-class service to Qualtrics’ largest and most complex Enterprise customers. Led efforts to align presales, recruiting, business analysis, and customer relationship management functions. Provided expertise of regulatory and industry compliance requirements for HIPAA, FISMA and NIST. Managed all global communication and escalations. I supervised up to 10 Senior & Principal Consultants and administered a $2M operating budget. Key Contributions:- Delivered Managed XM Services to clients across finance, telecommunications, QSR, and hospitality industries, which enabled organizations to listen to VOC, employees, and other stakeholders to gather valuable insights to improve their services. - Directed teams in maximizing customer satisfaction, resolving escalations quickly, and responding promptly to customer experience failures. - Launched and grew this consulting practice from $0 to $10M in annual revenue over 3-year time frame. -
Director Of Commercial Stores, Office 365 Suite & Shared ServicesMicrosoft 2012 - 2019Redmond, Washington, UsIn my final role with Microsoft, I oversaw user Office 365 onboarding, platform regulatory and industry compliance (ISO, ITIL, FISMA, HIPAA, NIST, HITRUST, ITAR, EU-GDPR), risk stance and response, deployment guidance, support & release management practices, and common software process and services. I led a team of up to 200 Group Managers, Program Managers, and Software Development Engineers. Key Contributions:- Reduced support calls by 20% YOY by developing new products and introducing automated processes. - Built in-product self-service store that was capable of handling 20K+ purchases per week.- Conceptualized and evolved user sign-up system that enabled 320K+ sign-ups per week.- Drove successful migration of 100M+ customers from Live@edu to Office 365. - Planned, built, and deployed portal strategy and Office 365 navigation to 100M+ users. - Consolidated and built common Office 365 Administrator mobile app that handled 75K+ self-service tasks per week. -
General Manager Customer Experience (Cxp), Exchange & Office 365Microsoft 2004 - 2012Redmond, Washington, UsDuring this time frame, I built and led multi-discipline teams in 12+ worldwide locations that drove post ship onboarding of users to Exchange and Office 365. I administered a $100M annual budget, and led a team of up to 200 personnel. Managed regulatory and industry compliance (ISO, ITIL, FISMA, HIPAA, FERPA, NIST, HITRUST, DFARS, ITAR, EU-GDPR), risk stance of platform, deployment, global escalations, ongoing maintenance, deployment guides, readiness training, tools, software services, and quick-fix engineering. Administered $100M annual budget and led team of up to 200 personnel.Key Contributions:- Drove Microsoft's 1st FedRAMP Certification, which provided standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. - Slashed localization costs by 33% and deployment time by 50% by building content and localization online just-in-time model.- Propelled issue management from lowest CSAT scores and longest time to fix to highest CSAT scores and best time to fix. - Reduced onboarding from 90 to 30 days by rebuilding sales, services, and support escalation paths.- Developed new SaaS health dashboard for outage notification and direct-to-engineering alerts & escalations.- Boosted employee satisfaction from 65% to 86%, and reduced retention down to single digits.
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Director & General Manager, Premier Support Tam ServicesMicrosoft 1998 - 2004Redmond, Washington, UsIn 2004, I was promoted to oversee the delivery of Premier Support Service nationwide. I led a team of up to 500+ Technical Account Managers, Support Engineers, Support Managers, and Group Managers in delivering higher levels of client support by leveraging their deep knowledge of Microsoft products. Key Contributions- Turned-around business from negative cost center to 20%+ profit center by building and instituting new operating model. - Generated $100M in revenue while leading planning, sales, and budgeting for US Premier Support TAM Services. - Attained 90% customer retention and 90% CSAT by deploying new metrics, services, and delivery playbooks.- Transformed business from reactive call-center based approach to proactive onsite model.
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Premier Support Manager / Technical Account ManagerMicrosoft 1994 - 1998Redmond, Washington, UsIn my early years with Microsoft, I acted as a first-line Services Manager, tasked with supervising 15 Technical Account Managers across US Western region. Key Contributions- Hired, mentored, trained, and assigned team members; resolved customer escalations and drove efforts to maximize employee satisfaction to optimize retention.
Kevin Allison Skills
Kevin Allison Education Details
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Whitman CollegeEconomics
Frequently Asked Questions about Kevin Allison
What company does Kevin Allison work for?
Kevin Allison works for Sac (Strategic Alliance Consulting)
What is Kevin Allison's role at the current company?
Kevin Allison's current role is Head of Consulting Services.
What is Kevin Allison's email address?
Kevin Allison's email address is ke****@****kma.com
What is Kevin Allison's direct phone number?
Kevin Allison's direct phone number is +142550*****
What schools did Kevin Allison attend?
Kevin Allison attended Whitman College.
What skills is Kevin Allison known for?
Kevin Allison has skills like Cloud Computing, Saas, Enterprise Software, Product Management, Go To Market Strategy, Partner Management, Solution Selling, Business Alliances, Program Management, Strategic Partnerships, Product Marketing, Software Development.
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