Kevin Canavan Email & Phone Number

Denver, Colorado, United States

Description: Directed comprehensive end-to-end migration projects and led cross-functional teams to enhance service integration and customer retention. Coordinated complex negotiations and strategy development across multiple sectors, including IoT and cloud solutions, ensuring alignment with customer-specific needs and company goals.Highlights of accomplishments in this role include:• Spearheaded cross-functional teams of 75 to 110 members, optimizing coordination and implementation across sales, network, care, and other departments to deliver superior customer experience.• Orchestrated the successful migration of 17 top-tier business accounts, totaling 100K+ subscribers and generating revenues exceeding $30M, thereby securing key customer retention post-merger.• Devised and executed tailored strategies for strategic, enterprise, SMB, and government segments, boosting service offerings and increasing customer satisfaction ratings.• Cultivated and strengthened executive relationships within T-Mobile and with major clients, such as Intel and LDS Church, to maintain continuity and satisfaction during the integration phase.

Denver, Colorado, United States

Oversaw the strategic management and development initiatives across major markets in the Western U.S., implementing retention strategies, customer migration projects, and cross-functional coordination. Refined service delivery through coordination of upsell and cross-sell initiatives and service transition strategies.Highlights of accomplishments in this role include:• Met Northwest Territory deactivation quotas and fueled revenue growth through strategic upsells and cross-sells in eight key markets.• Administered a diverse team comprising an Area VP, two Directors, nine Local Sales Managers, and 81 sales representatives, fostering a collaborative environment.• Led the development and execution of detailed operational plans targeting net activations, handset gross adds, and revenue quotas, leading to an enhancement in market performance and a 50% improvement in customer retention.• Maintained a 1.2% retention churn rate, significantly below industry standards, by applying customer retention strategies and strengthening complex customer engagements.

Denver, Colorado, United States

Supervised a specialized customer service team focusing on high-value business accounts across multiple states, raising service quality through strategic leadership and operational oversight. Achieved consistently high customer satisfaction ratings by managing complex customer interactions and maintaining robust support operations, including billing, technical support, and account administration.Highlights of accomplishments in this role include:• Elevated team performance to secure the #1 ranking in the regional performance metrics through training, feedback, and performance coaching.• Headed a dedicated team of 13 Care Reps, achieving a 95% customer satisfaction and issue resolution rating through proactive customer engagement across eight key regions.• Collaborated with sales and project management teams to ensure alignment on large-scale customer projects, advancing customer satisfaction and support continuity.• Directed the care operations for 600 high-value accounts with 78K units, generating $25M+ in annual revenue, while maintaining top-tier service standards and account retention.

Denver, Colorado, United States

Oversaw daily operations, managing substantial customer relationships through regular interactions and meetings. Cooperated with sales and project management teams for seamless customer experiences concerning equipment and pricing adjustments.Highlights of accomplishments in this role include:• Managed relationships with 70 high-value customers, generating an average annual revenue of $4.8M through proactive engagement via email, phone calls, and scheduled meetings.• Orchestrated daily, weekly, monthly, and quarterly customer meetings, ensuring consistent communication and satisfaction across all touchpoints.• Partnered with local and national teams to align customer needs with equipment solutions and pricing strategies.