Working as Client Success Manager I am currently responsible for a portfolio of $500K of software subscription renewal fees for clients based in Europe and Middle East.I deliver client training following initial sales as a well as on going product support for clients requiring help configuring the Analytics and Design module of our Compensation Software product. As expert user of the the product I both the point of contact for internal users of the software as well as my clients.

I have worked in the Data, Surveys and Technology (DST) team for 15 years, which captures pay and benefits data from large multinational organisations; this data is used to compile reports to help client’s benchmark salaries and benefits programs to keep rewards packages competitive. I have worked on maintaining the HR Policies database, a global database covering 100+ countries, in 15 languages. I also project manage new products where designing and implementing policy questionnaires is a key requirement. This can include pulse surveys, or Role and Achievements• Lead project teams to design and implement new products• Implement JIRA workflows for projects Agile • Hand over newly released products to operations team for ongoing year on year releases• Design and implement product strategies• Implementing year on year product improvements• Created/ implemented transparent processes for gathering and implementing product improvement feedback • Refine agile and project management techniques

Towers Watson captures Global HR Policies and Benefits data across the globe from multinational organisations. Following the merger of Watson Wyatt with Towers Perrin in 2010, there was not a global approach to capturing benefits information from clients. The HR Policies Globalisation program was to identify the questionnaires run locally across the globe, and create one single global product. Today, this is a large online questionnaire, with over 700 questions, and more than 15000 database fields in 17 Languages. Role and Achievements• Writing requirements for HR Policies questionnaire• Creating testing teams to identify product issues prior to launch• Testing newly released software• Designing benefits calculations and processes for updating calculations for market and legislation changes• Data migration/ data transformation for software platform changes• Learnt agile project management techniques for managing and implementing product updates• Designing specifications for developers and testers• Training associates how to use new tools

During my initial five years with Towers Watson, I worked on the Employee Benefits Database with the UK team to re-engineer processes, create products and systems that met our internal and external clients’ needs. Internally we had systems that needed modernising or updating. Pensions valuations urgently required required updating, and data inputting and auditing was a manual process that needed automating. I worked alongside our development team to automate processes and fix issues. Where the need arose, I learnt various programming languages and fixed myself. During this time, I improved my VBA skills and Learnt SAS Basic, and SAS Macro from scratch (as our pensions calculations engine was SAS driven at the time). For external reporting, I worked with our development team based in Brussels to configure our external reporting tools, as well as suggest enhancements to our internal data tools. Role and AchievementsAutomated manual processes by developing tools to collect, clean and Salary/ HR/ Pensions/ Benefits dataUsed SAS, Excel, Excel VBA, SQL, MS Access, Word VBA to design and improve new database toolsWorked closely with actuaries and pensions experts to design and test pension valuation calculations.Created VBA Based Excel programs to capture and process dataWorked as business analyst to understand local requirements and ensure development took place to resolve issues with interfaces and calculation engines that did not work as intendedCreated online help videos to meet external clients training needs on our reporting tool (CompSource)

Managing Call Center survey and accounts for the Data Services Department

Worked in the HR Department servicing HR requests. Querying databases for Management Information on employee benefits, staff turnover, sick leave etc

IT Training and Change Management for the rollout of Documentum software. Traveled to PwC offices around the UK to support the implementation of the software. Desk-side support, Training, and Change Management. Working with all levels of the organisation

Developing Comp and Ben Survey's using Excel VBA, and in-house databases.

Working in Global Information Services department on the Employer Benefits database MEDB. responding to client requests for benefits data, creating and delivering reports using Excel, VBA, and In-house databases