Kevin Castle Email and Phone Number

Leading the Client Solutions Group Support Services Change Readiness Team, responsible for project change management, opportunity & defect identification, tool and process implementations, and network communications.

Leading the Listening & Technology team, charged with Client Support opportunity identification and remediation. Responsible for the planning and deployments of support agent tools and technologies.

Leading the Client Support Readiness and Technology Planning team, ensuring successful project deployments while developing and driving the tools/technology strategy for the organization.

Leading the Closed Loop Corrective Action (CLCA) program for Client Support, eliminating systemic defects in the organization's tools, processes, and policies.

• Hired as a Graduate Assistant to develop business-based applications for IBM Watson.• Established Castle Consulting, an informal business providing marketing strategy services. • Attained a consulting client seeking help in planning to bring a new product to market.• Elected as Broad MBA Veterans Association President.

• Awarded full-time position to be granted upon graduation from MBA program the following year. • Enhanced Closed Loop Corrective Action (CLCA) program for global consumer support operations.• Assisted in development and launch of consumer support's Voice of the Tech (VoT) program. • Devoted to operational excellence in global customer services.

• Effectively led a team of 253 service members. • Orchestrated personnel/equipment reorganization, improving overall structure and productivity.• Established new safety policies and streamlined equipment/personnel report procedures.• Ensured weekly inspection of 851 mission critical cryptographic items.• Confirmed twice daily armory inventory of 1.3K serialized weapons, totaling over $2.1M.

• Conceptualized, created and commanded DSP, a new and innovative communications team.• Budgeted initial platoon requirements and coordinated redistribution of resources.• Spearheaded rapid response training allowing for quicker communication node establishment.• Coordinated 4,320 hours of continuous satellite communication services to 19 distant units.• Collected $7K in donations for the annual workplace charity campaign.

• Awarded the Navy/Marine Corps Achievement Medal for the superior performance of duties.• Managed the accountability and maintenance of over $53.5M worth of communication assets.• Arranged 936 equipment transfers to underequipped units and acquired 180 needed items.• Directed troubleshooting of 95 network outages, ensuring prompt corrective actions.• Presented 48 status briefs, covering 191 detailed outages and 210 personnel movements.• Persuaded acquisition board to buy $212K worth of power generators, enabling expansion.

• Supervised operability and administration of MUX and Techcon equipment valued at $8.5M, which resulted in the highest maintenance readiness inspection scores in the unit.• Selected as only Lieutenant in Company to manage two separate platoon missions.• Forecasted skills needed for deployment and established initiatives to fulfill deficiencies.

• Professional Development Schools: Marine Corps Recruit Training, Marine Combat Training, Aviation Machinists Mate School, Career Orientation and Training for Midshipmen, Mountain Warfare School, Officer Candidates School, The Basic School, Basic Communications Officer Course