Kevin Close Email and Phone Number

• Cultivated content and crafted in-depth presentations for Chief Technology Officer (CTO), involving strategic plans, quarterly all-hands, quarterly business reviews, Operating Models, and executive updates on strategic initiatives.• Developed leadership KPI dashboards from data acquisition to visualization, acquiring and analyzing complex data into new database, and ensuring smooth executive audience reception by conceptually mirroring a popular Enterprise sales report.• Created long-range global technology strategic plan presentation spanning (2023–2025).• Collaborated with (8) technology leaders, (3) senior directors, and (5) VPs to complete business requirements while aligning organization and enterprise with corporate strategic goals and objectives.• Served as a liaison between Under Armour organizations for business planning, fostering relationships with internal and external stakeholders, including initiative leaders, key stakeholders, and global/regional global technology leadership team to achieve critical objectives.• Structured monthly leadership meeting agenda with CTO based on business landscape, ensuring priorities were addressed during the meeting and leader’s follow-up action items were achieved• Supported business operations for all functions by coordinating key meetings, creating presentation material, and ensuring CTO priorities were clearly understood and applied interdepartmentally.• Conducted quarterly staffing analysis across technology to identify internal versus external employees by function and partnered with staff leaders to create long-term, cost and quality effective targets.

• Collected and managed executive-level data, curating and managing annual strategic plans: (1) enterprise health system plan and (8) hospital plans.• Gathered data, improved reporting, and developed business plans in collaboration with business unit leaders, primarily Chief Strategy Officer, hospital presidents, service line directors, consulting firms, vendors, FP&A, and business analytics.• Crafted and maintained internal publications, such as annual market share reports, service line growth composites, and operating plans while formulating business cases for executive review and approval.• Led data visualization efforts to improve planning and business development reporting for senior leadership.• Established data vendor relationships, interacting with provider groups, health systems, and potential partners to analyze and report on national, regional, and local market intelligence.• Trained three new analysts on research and analysis best practices while empowering staff towards achieving business objectives.

• Accurately recorded quarterly metrics from executive leadership and maintaining timely records to support annual operating planning.• Ensured high-quality market research software and data support systems to efficiently handle public applications while meeting department annual goals.

• Maintained full accountability for underwriting $25K consumer and $10K business applications while creating credit risk reports for senior management.• Secured rank within top 15% high-potential employees in Costco credit services department across (3) sites.

Delivered best-in-class customer services, seamlessly resolving complex issues while facilitating prompt and accurate call resolutions, thus exceeding metrics for call quality, customer services, and product/service promotions.