Handled a caseload of 300+ medical only claims in the Arizona Jurisdiction, with approximately 50 – 75 new incoming per week. Since November 2019, handling a caseload of 150 indemnity claims in the Arizona Jurisdiction, with approximately 3-5 new incoming per week and reserve authority of $60k.

Handled a caseload of 90+ files with approximately 3-5 new incoming per week and 90% litigation. Worked on large PEO accounts, covering several varied businesses and truck stops. Settlement and reserve authority varied depending upon the specific account instructions.

Handled a caseload of 80+ files with approximately 1-2 new incoming per week and 80% litigation. Claimants stemmed from small business accounts for restaurants and auto repair facilities. Managed complex issues on California workers’ compensation claims including: Completing 3-point contacts, administering disability benefit payments, making claims decisions, labeling and documenting incoming electronic mail, working with attorneys to resolve claims and negotiate settlements, and managing medical treatment plans. Managed medical bill payments and negotiated settlement of disputed lien claims. In addition, acted as customer service representative in a high-volume call center working 60 hours per week.

Handled multiple accounts consisting of professional athletes, construction, schools, medical equipment mfg., truck stops, gas stations and restaurants. Maintained a high-volume caseload of California workers’ compensation claims consisting of 160 files with 1-2 new incoming per week and 80% litigation. Had a settlement authority of $25k with a reserve authority of $40k.

Handling multiple individual projects concurrently on a long-term basis. Maintained a high-volume caseload of California workers’ compensation claims consisting of 180 files, 70% litigation and a settlement authority of $10k. Acted as liaison for multiple parties and facilitating agreements. Provided a valuable service to customers in a professional and friendly manner. Issued benefits and payments in a timely manner.

I proofread and edited all written content, including reports, proposals, brochures, fliers, and the company website. I acted as liaison throughout the company for all graphics requests. I spearheaded a social media presence including Twitter and Facebook.

I maintained living areas, class rooms and offices on campus, in cooperation with other student workers and staff members.