FIRST HORIZON BANK, Brentwood, TN 2014-2020Vice President, Government Guaranteed Lending Operations Manager, 2016-2020I am a results-oriented leader with more than 20 years of banking, operations, and project management experience. I hold a senior leadership role and oversee a team of veteran SBA portfolio managers, and loan servicing team members with the responsibility of mitigating risk, preserving the government guarantee, and when necessary work out credits and liquidate collateral with strict adherence to SBA rules and regulations.• Launched the SBA program in September 2016.• SBA 7a, 504, Express, and USDA B & I loans • Led the banks effort to regain Preferred Lender status; successful as of 10/2017• Responsible for preparing all SBA packaging forms and loan closing documentation• Implemented system interfaces for information to flow into and out of PCFS to the core loan systems to automate processes and improve efficiency• Established relationships with secondary market vendors• Developed procedures for selling the guaranteed portion of loans on the secondary market• 1502 reporting; consistently show 100% reporting accuracy• Decreased FTB’s PaRRIS risk rating score from 29 to 23 and have consistently kept the bank ahead of our peers• Managed packaging, documentation, booking, funding, and servicing functions including annual reviews, site visits, and construction loan management• Hired and managed both local and remote team members• Host monthly portfolio update meeting for Executive leadership, audit, and credit assurance teams• Partnered with our Rehab Department on workouts, and collateral liquidation• Functioned as the bank representative to the State of Tennessee’s SBA District Office• Led conversion efforts with the acquisition of Capital Bank’s Government Guaranteed portfolio

Lead department in all aspects of Loan Operations including but not limited to Central Loan Documentation, exception tracking, collateral management, account maintenance, SBA loan processing, document imaging, HMDA loan review. Developed and maintained Service Level Agreements with all lines of business including Retail, Business Banking, Commercial Banking, Private Banking. With a staff of five, average annual volumes include:o 620 loans processedo 9,400 documents scannedo 82,000 documents imagedo 8,400 maintenance requestsSystem Administrator for Jack Henry mainframe and Laser Pro Documentation systemsImplemented process for servicing Small Business Administration (SBA) backed loansDeveloped relationships will all lines of business to support all areas of the bankPoint person for compliance updates, specifically Reg. Z, RESPA, HMDA, Reg. B, ECOA, Dodd-FrankDirected the planning, design, production and management of centralized loan documentation process:o Supervised project teams of Documentation Specialist, Loan Operation Specialist (I, II, III.)o Met regularly with Specialist team to discuss performance review and yearly goals and development. o Met regularly with Executive Leadership to discuss current goals, direction, and productivity to match bank goals. o Met regularly with interdepartmental work groups to monitor and evaluate productivity and quality.o Met regularly with interdepartmental work groups to discuss policies and recommend improvements.

Project lead for implementation of Laser Pro loan documentation systemImplemented electronic recording of security instrumentsCentralized the processing of Commercial Letters of CreditAssumed responsibilities of Deposit Operations