-Proactively analyzed and interpreted policy language to identify and resolve coverage issues-Conducted thorough interviews with all involved parties -Validated damages reported were consistent with accident report-Demonstrated ability to independently make decisions related to liability and coverage-Partnered with appraisers/estimators to manage vehicle repairs and rental-Negotiate with customers and other insurance carriers to resolve claims-Collaborated with management to develop and implement new claim handling procedures leading to increase in efficiency -Identified and recommended policy changes to improve policy language

-Planned career break to volunteer and work exchange while traveling throughout the United States and Europe-As a seasoned traveler and adaptable professional, I worked with a diverse range of individuals and businesses-My commitment to exceeding expectations and building strong working relationships has earned me the privilege of being welcomed back to every location where I worked-I applied and developed a diverse range of skill-sets in the experience, including property management, time management, customer service, communication, and manual labor skills such as herding, construction demolition, harvesting, planting, moving/lifting heavy objects, driving, and building in various capacities-Though my experience, I have acquired keen attention to detail, a strong work ethic, and the ability to quickly adapt to new environments and challenges. My proficiency in these areas enables me to deliver high-quality work, while maintaining a positive attitude and a collaborative approach to teamwork.

-Effectively managed a team of 6 Environmental Claims adjusters for client located throughout the country-Completed file reviews and provided claim direction, coverage, denial, and payment authorization-Investigated, evaluated and adjusted Commercial Property, Commercial General Liability, and Automobile Liability claims, as well as ride-sharing claims-Requests legal/private investigation; assigned and coordinated with counsel, and monitored counsel performance while identifying issues and formulating defense strategy-Handled high end cases with serious injuries and/or complex coverage scenarios-Evaluated insurance coverage based on claim reports, insurance policies, and applicable statutes and case law to determine if a claim can be accepted as being within coverage-Conducted thorough interviews, telephoned, and corresponded with insureds, claimants and witnesses-Obtained and reviewed police records, appraisals and repair estimates to evaluate bodily injuries and property damage-Reported to client as required by contractual account instructions-Utilized appropriate methods of investigation according to type of coverage-Identifies key coverage, damage and liability issues and plan investigation as required in accordance with contractual obligations and prevailing professional standards-Complied with all statutory and regulatory requirements of all applicable jurisdictions-Obtained and kept in effect all required licenses and certifications and meet all continuing training and certification requirements-Determined the extent of the client's financial exposure with respect to claims; set case reserves for use by clients and applicable regulatory authorities -Settled claims within assigned levels of authority as set forth in client account instructions with limited input from supervisor

-Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with commercial auto policy provisions.-Interprets policy and state laws in order to make accurate coverage decisions-Conducted thorough interviews and consultations with insureds, claimants, and witnesses-Reviewed police reports, doctors’ records, and other documentation to ensure accurate claims handling-Proactively communicated with customers to set and fulfill expectations-Successfully fulfilled temporary contact while maintaining a high level of accuracy and efficiency in claims handling

-Prepared demand letters and conducted negotiations with insurance companies to obtain settlements for clients-Coordinated meetings, depositions, hearings, phone or in-office conferences, managed calendar, and assisted in meeting deadlines-Performed other clerical duties such as scheduling appointments, providing information to clients and providers, composing and typing routine correspondence-Logged correspondence and legal documents in office filing system, as well as our client profiles management system-Updated and completed balances on accounts, or obtained all payouts resulting in increased revenue and reduction in accounts receivable-Worked closely with attorneys and other staff members to provide excellent customer service-Collaborated with insurance adjusters and other stakeholders to reach favorable settlements for clients

-Preparing demand letters and conducting negotiations with insurance companies to obtain settlements for clients-Coordinating meetings, depositions, hearings, phone or in office conferences, as well as managing calendar and assisting in meeting deadlines-Performing other clerical duties such as scheduling appointments, providing information to clients and providers, composing and typing routine correspondence-Logging correspondence and legal documents in office filing system, as well as our client profiles management system-Updating and completing balances on accounts, or obtaining all payouts.

-Analyzed and resolved claims with timely approval or denial decisions and settlement negotiations in accordance with policy provisions-Conducted inspections and appraisals of damaged vehicles and special lines vehicles (boats, RVs, and motorcycles), identifying and accurately documenting damages and repair estimate in compliance with industry standards and best practices-Deployed as a reserve CAT Team member to assist with natural disaster claims in 3 different regions, demonstrating flexibility and adaptability in high-pressure situations and ensuring timely and effective claims resolution for affected policyholders-Proactively communicated with policyholders and other involved parties throughout the claims process, providing timely updates and resolutions, addressing concerns and questions in a professional and empathetic manner