Kevin Conte Email & Phone Number

Pasig, National Capital Region, Philippines

• Responded to customer inquiries via email• Handled customers’ complaints and product-related issues in a timely manner• Processed returns, refunds, and warrantiesfor faulty products

Olongapo, Central Luzon, Philippines

Performed analysis of potential leads andoffer products based on their needs• Achieved agreed upon sales targets andoutcomes within schedule• Serviced existing accounts and resolvedcustomers complaints by investigatingproblems and providing solutions

Pasig, National Capital Region, Philippines

• Handled customers' complaints, concerns,and queries through different channels (call,email and chat)• Engaged customers in a personalizedconversation to build rapport and connection• Served as a coach/support for the new hires

Olongapo, Central Luzon, Philippines

Performed one-on-one quality audit on staffs• Monitored team's quality performancethrough gathering relevant data andproduced statistical reports• Set quality assurance compliance objectivesand ensured that targets were achieved