Kevin Conte Email & Phone Number

Pasig, National Capital Region, Philippines

• Responded to customer inquiries via email
• Handled customers’ complaints and product-related issues in a timely manner
• Processed returns, refunds, and warrantiesfor faulty products

Olongapo, Central Luzon, Philippines

• Performed analysis of potential leads andoffer products based on their needs
• Achieved agreed upon sales targets andoutcomes within schedule
• Serviced existing accounts and resolvedcustomers complaints by investigatingproblems and providing solutions

Pasig, National Capital Region, Philippines

• Handled customers' complaints, concerns,and queries through different channels (call,email and chat)
• Engaged customers in a personalizedconversation to build rapport and connection
• Served as a coach/support for the new hires

Olongapo, Central Luzon, Philippines

• Performed one-on-one quality audit on staffs
• Monitored team's quality performancethrough gathering relevant data andproduced statistical reports
• Set quality assurance compliance objectivesand ensured that targets were achieved