Kevin Corcoran Email and Phone Number

• Remote Install and Configuration of DELL Software.• Identification of any issues affecting the proper operation of the Server, Storage array or any associated Components and initiating a call to the Dell Support Desk to raise any issues• Create Statement of Work for Proactive Maintenance where required.• Report Creation. • Manage the relationship Sales and SC Community.

 Diagnose and resolve customer issues, remotely through VPN connections (90%) and onsite client visits (10%). Communicate issues and resolutions to both technical and non-technical clients. Self-manage workload, including prioritization of cases and setting customer expectations. Install Windows Operating Systems for PC, Laptop and Server setups; Versions 7, 8, XP, Vista, SBS 2003, 2008 and 2012.  Setup and configurations of Exchange Server 2003, 2007 and 2010. Setup, configuration and monitoring of Backup Systems and Disaster Recovery Software including Symantec Backup Exec and Windows Server Backup. Configure Active Directory and Group Policies. Network troubleshooting and support of LAN (TCP/IP), WAN and VPN networks with Cisco routers. Setup of Wireless Routers and Access Points. Installation and configuration of SQL Server 2000, 2005 and 2011. Configuration of DNS and DHCP including routing, group pools and reservations. Setup and configuration of Anti-Virus Software – Sophos. Upgrading PC, Laptop and Server hardware components. Setup and configuration of Case Management software. Setup and configuration of Digital Dictation software. Printer and MFP installation and network setup including print servers. Create test environments to troubleshoot issues and identify potential solutions.

 PC and Laptop configuration with operating systems including Windows XP, Vista and 7.  New user setup and maintenance. Monitoring of the domain controler server and telecoms systems. Updating and monitoring of backup systems. Setup and configuration of internal claims software. Configuration and support of multi-funtion printers. Monitoring and updating of Call Centre Wall Boards. Setup of VPN on laptops for the Sales Department and Senior Management. Configuation of Blackberrys and iPhone's for connection to corporate systems. Ordering of hardware. (i.e. PC's, monitors, printers and mobile phones.) Monitoring of anti-virus software (McAfee). Setup of conference rooms for presentations and video calls.

Accredited HP Platform Specialist - Servers, Commercial Desktops, Workstations & NotebooksPC, Laptop and Server setups with operating systems including Windows XP, Vista and 7. Also Windows SBS 2008 and 2003.Setup and configurations on Exchange Server 2003 and 2007.Setup and configuration of Anti Virus Software - Symantec Endpoint, McAfee Enterprise, Eset NOD 32.Setup and configuration of Backup Software - Symantec Backup Exec., Veritas, Arcserve, Windows NT Backup.; Setup of NAS Backup Box for Offsite Backups using Ahsay Backup Software.Upgrading PC, Laptop and Server hardware components.Printer and MFP installation and network setup.Configuration of wired/wireless routers and Sonicwall Firewalls.Helpdesk Support. E.g.: Logging customer faults and troubleshooting the issues remotely.

PC, Laptop and Workstations setups with operating systems such as Windows 95, 98, 98se, 2000, ME, 2000, XP and Vista.Monitoring of server configurations on Windows NT, 2000 and 2003 Server.Setup and configuration of Anti Virus Software - Symantec, McAfee Enterprise, ETrust and Norton Personal.Setup and configuration of Backup Software - Symantec Backup Exec., Veritas and Windows NT Backup.Installation and configuration of hardware components in Servers, PC's and Laptops.Printer installation, network setup and configuration.; Setup and configuration of wired & wireless routers.Helpdesk Administration. E.g.: Logging customer faults and putting together reports for customers and management.Troubleshooting problems from our helpdesk remotely, using a number of different connection tools.

Supervised junior bar staff and served in the hotel's bars.Preformed stocktaking and re-ordering.Managed food service in the bar areas.