Kevin Cunningham Email & Phone Number

Citrus Heights, Ca, Us

Palo Alto, Ca, Us

- Perform remote and onsite software installations and upgrades in the western region to various radiation oncology clinics, with a focus on Aria (EMR) and Eclipse (Treatment Planning) softwares- Software installs and upgrades to Linear Accelerators LINACS used for Radiation Cancer Treatment- Use of MSSQL, Database migrations and cross server upgrades - Involves frequent travel to customer sites and heavy coordination with other team members through out the US- Advanced knowledge of software and network troubleshooting, DICOM, PACS, MIM, Interfaces

Santa Clara, Ca, Us

Office 365 ExperienceCreate shared mailbox, distribution lists and email Alias’s, create O365 groups, troubleshoot mail flow issues using O365 Exchange Admin Center, distribute licensing as needed, manage password and Microsoft 2FA, troubleshoot local email sync issues on user laptops, windows AD management- ServiceNow Administration of Group Roles for Internal Instance- Assist with IT portion of New Hire Orientation - AD Account Management- Office 365, OKTA, Slack and 2FA Administration- Hardware and Software Troubleshooting, MAC 85% Windows 15%- Use of JAMF and SCCM- Cisco WebEx, SecureID RSA Administration- WIFi troubleshooting via Mist- Cisco Call Manager 10,11 Administrator- Assist external partners with login issue to ServiceNow

San Diego, California, Us

- Active Directory Account creation for New Hires- Exchange and Office 365 Email Administration- Manage network folder permissions- Use of SCCM for workstation deployments and software patching- Remote and Onsite Support for Abacus employees- Ticketing via Oracle Netsuite- Fonality Phone Administration

San Jose, Ca, Us

▪ Assess and resolve hardware and software issues on Mac and Windows OS▪ Image Mac and Windows machines via SCCM and Casper Suite▪ Ensure customer/end-user satisfaction by providing in-person and remote support for eBay users▪ Deploy and install machines for new hires, guests and current users ▪ Monitor incoming Support Tickets and close with in SLA▪ Client facing configuration of O365 Email, Skype for Business, 2FA▪ VPN and Network Connectivity Troubleshooting▪ Investigate and resolve Corporate Account Lock Outs via Splunk▪ Use Casper, SCCM and Splunk to remediate missing unassigned assets on CIP▪ Use of Active Directory through AD Manager▪ Provide Walk in Help Desk / Lounge Support for eBay employees▪ Manage ITSM Ticketing System and Daily Metric Reporting to National IT Manager▪ Manage team of 8-10 technicians, including developing and implementing department procedures and policy changes, scheduling, and customer satisfaction

Sacramento, California, Us

▪ Provided desktop and network support for Dental, Orthodontic, and Oral Surgery Practices▪ Diagnosed and resolved software and hardware problems on desktops and laptops▪ Domain and AD integrations▪ Set-up user mailboxes on Hosted Exchange and Gmail▪ Removed spyware/malware and viruses▪ Network Printer Configuration▪ Maintained helpdesk ticketing system

▪ Provided remote and in-person technical assistance for incoming Helpdesk Tickets related to computer systems, software, and hardware▪ Managed and tested new software and patches in Lab▪ Installed or modified computer software and hardware▪ Troubleshoot technology related issues and document any relevant steps/activities▪ Developed and maintained ongoing documentation of hardware device inventory▪ Maintained current IT Standard Operating Procedures for End Users▪ Provided on call and after hour support when needed▪ Developed and led training sessions for new hires▪ Performed asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT service processes▪ Assisted with IT tasks related to office moves, build-outs and relocations▪ Experience with Law Firm Programs such as MacPac, Net Docs, TimeBuilder, Interaction, and SummationLifesize Video Conference set up between corporate offices

Santa Clara, California, Us

▪ Hardware and Software Server Builds▪ Stacked and racked servers in data center▪ Provided Tier 1 and 2 Technical Support through ticketing system including software, driver, hardware, and connection troubleshooting▪ Cable and set-up IT client’s new employee computers and office phones▪ Coordinated the installation of conference room phones, projectors, and displays ▪ Provided remote technical support via Citrix GoToAssist and Kaseya▪ Managed the sale of residual electronics (including phone systems, hard drives, motherboards, RAM, CPU’s, firewalls, and WAP’s) on eBay

Researched electronic products to determine market value and demand▪ Successfully managed the listing and sale of more than 30 items daily, in addition to managing the inventory of thousands of listed items