At ResultsCX we design, create, deliver and optimize end-to-end customer engagement solutions that do just that. Our digitally influenced customer journeys help you grow revenue, reduce costs, and deliver a resolution-centered, differentiated customer experience.

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Cobalt MedPlans offers flexible, scalable, on-demand solutions covering the entire life cycle of healthcare claims administration and contact center services. Our 100% on-shore workforce has extensive health care industry experience. That means you can expect an agile, accurate and cost-effective partner.

• Oversaw market sales and operations in Kansas, Missouri, Oklahoma, Texas, Utah, Nevada, and Arizona• Managed a sales team consisting of employees in multiple states.• My team exceeded 100% of our quota every year. Most years we finished well over 150%• 2013 Coventry Presidents Council winner for having the top selling health plan in the country.• Designed plans that were compliant with the Affordable Care Act and suc-cessfully launched those products in 2014.• Analyzed competitive environment to support and improve pricing, underwrit-ing and product development strategies as well as sales efforts.• Recruited and retained a diverse workforce and engaged and developed them through mentoring, coaching, and making available tools and resources.• Developed advertising campaigns to increase Coventry’s and Aetna’s market penetration in the small group and individual segment.• Educated and trained brokers on Coventry and Aetna individual and small group products.• Worked closely with internal departments as well as external vendors to ensure that we provided the best service to our members and distribution partners.• Annually conducted seminars for agents in Kansas City, Wichita, Tulsa, Ok-lahoma City, and southwest Missouri to train them on product updates.

• My team exceeded 100% of our quota every year.• 2012 Presidents council winner for having the top selling team in the country.• Analyzed competitive environment to support and improve pricing, underwrit-ing and product development strategies as well as sales efforts.• Successfully developed and executed a relationship with the Kansas Farm Bu-reau Association to be their exclusive health insurance carrier in the state of Kansas.• Recruited and retained a diverse workforce and engaged and developed them through mentoring, coaching and making available tools and resources.• Developed advertising campaigns to increase Coventry’s market penetration.• Educated and trained brokers and navigators on Coventry’s individual prod-ucts.

• Called on agents who sell health insurance and ensure they are properly trained to sell Coventry individual health insurance plans. • Exceeded 100% of my goal every year and was consistently one of the top sales representatives in the country.• 2008 and 2009 Presidents Council winner for being the top account executive in the country.• Maintained relationships with agents by making sure they had sales material, and were aware of changes to the plans. • Conducted seminars for agents in Kansas City, Wichita, and southwest Mis-souri to train them on product updates.• Recruited and trained new agents to sell CoventryOne health insurance. In-cluding agents with the Kansas Farm Bureau Association.• Helped brokers, clients, and prospective clients to communicate with the un-derwriting, enrollment and billing departments. • Sold health insurance over the phone and in person directly to individuals who needed coverage.• Called on sales leads in a timely manner.• Worked with current customers to change benefit designs to meet their needs in order to retain business.• Kept current on market trends so that we could make changes or update our plans to accommodate the consumers’ needs.