Kevin Cusworth Email & Phone Number

Toronto, Ontario, Ca

Toronto, Ontario, Ca

• Expertly address marketing challenges for numerous clients, specializing in the Salesforce platform.• Skillfully execute data extension builds, data segmentation, and craft marketing journeys using Journey Builder.• Develop comprehensive blueprints to outline technical marketing builds for client approval.• Lead alpha/beta testing, formulate testing strategies, and oversee Push/SMS and AB testing.• Ensure full compliance with CASL regulations.• Working in an Agile/Scrum working environment

Quebec City, Quebec, Ca

• Spearheaded the creation of 360-degree digital campaigns, with a primary focus on email marketing, data integration, file layouts, and testing.• Served as technical lead contact across multiple clients.• Leveraged Salesforce Marketing Cloud to orchestrate, testing, send, and automate email marketing campaigns.• Supervised training, performance, and professional growth with one direct report.• Implemented logic-based testing strategies and dynamic variable functionality.

• Proficiently conducted basic SQL queries, played a vital role in email deployments, and actively contributed to client meetings.• Assumed responsibility for building email lists and collaborating with developers to test and ensure logic and dynamic elements within emails.• Conducted comprehensive quality assurance for all email deployments.• Collaborated with marketing agencies as a subcontractor.

Woodbridge, Ontario, Ca

Order Processing: Managed incoming customer orders, ensuring accuracy and compliance with company requirements, and streamlining the workflow.Customer Communication: Primary customer contact, addressing inquiries, providing real-time order updates, and resolving issues, fostering strong relationships.Order Entry and Documentation: Accurately input order details, maintain organized records for reference, and support efficient order tracking.Inventory Management: Monitor inventory levels, and collaborate with the inventory team to ensure on-time fulfillment.Shipping and Logistics: Collaborated with shipping for accurate, timely fulfillment, including label generation and package tracking.Order Tracking: Provide customers with order status updates, enhancing satisfaction.Returns and Exchanges: Expertly managed return requests and authorizations, ensuring customer satisfaction.Problem Resolution: Effectively addressed order discrepancies, damaged product issues, and shipping errors.Process Improvement: Actively identified and recommended process enhancements to improve efficiency and customer satisfaction.

Cardiff, Gb

Tannery Operations: Proficient in all aspects of leather tannery operations, including the tanning process, dyeing, finishing, and quality control to meet industry standards.Quality Assurance: Demonstrated commitment to maintaining high-quality leather production, ensuring consistency in texture, color, and durability through rigorous quality control processes.Equipment Management: Skilled in operating and maintaining tannery machinery and equipment, optimizing their performance for efficiency and safety.Environmental Compliance: Adhered to environmental regulations and best practices in waste management and chemical usage to minimize the ecological impact of tannery operations.Team Collaboration: Worked collaboratively with a diverse team, coordinating tasks, sharing knowledge, and contributing to a positive work environment.

Leadership and Supervision: Demonstrated ability to effectively lead and supervise a team of bar staff, assigning tasks, setting priorities, and maintaining high service standards.Customer Service Excellence: Proven track record in ensuring exceptional customer service, handling customer complaints, and fostering a welcoming atmosphere to enhance the overall customer experience.Inventory Management: Proficient in managing inventory, monitoring stock levels, placing orders, and implementing strategies to minimize wastage, contributing to cost control and profitability.Training and Development: Successfully trained and developed team members, providing them with the necessary skills and knowledge to excel in their roles, contributing to team performance.Safety and Compliance:Ensured strict adherence to health and safety regulations and responsible alcohol service guidelines, including monitoring alcohol consumption, age verification, and swift resolution of safety concerns.