Kevin Dang Email and Phone Number

● Developed numerous rapid prototypes & proof-of-concept Java applications using Camunda BPMN and REST & SOAP APIs to demonstrate to stakeholders potential automation solutions for existing business processes● Model common business processes using BPMN XML diagrams to automate using Camunda and Java● Mentored and coached group of four summer interns to design, develop, and deploy a production-ready application in only six weeks, still in use as an internal automation tool● Implement fixes, features, and ongoing production support as the sole developer for the above application● Authored and refined a collection of MySQL queries used for creating periodic reports on production data● Automated the generation of the above reports and guided an associate dev through the development process

● Designed and co-authored the major revision of a highly-requested feature allowing users to create & edit customizable and reusable document templates based on client feedback● Refactored an activity logging framework using established object-oriented design patterns to be moredecoupled, maintainable, and extensible than the original design● Authored detailed and user-friendly documentation for common dev team processes, including product workflow and frequently used git commands● Guided teammates and onboarded new devs using such documentation and product knowledge gained from previous customer support role

● Provided technical product support and troubleshooting for several clients simultaneously● Automated repetitive internal support tasks and database queries with custom scripts● Authored detailed and straightforward technical user guides to familiarize clients with the product and testing● Onboarded and implemented configuration of software product for new clients● Administered and configured Jira and Salesforce to streamline workflows and boost support team productivity