Kevin Deckard Email & Phone Number

United States

- Conducts experienced assessments to understand client business needs and strategic direction and identifies technology solutions to achieve goals; consults with IT staff and business users to identify, analyze, refine and document business requirements and processes and develop associated solutions.- Facilitates and leads interviews, focus groups, and workshops to establish current and future business requirements; coordinates the communication between stakeholders and service owners in order to effectively implement solutions.- Performs experienced business analyses, including construction of data models, business use cases, process flows and technical specifications for transition to IT solutions; establishes system requirements through functional and technical assessments of existing software.- Provides stakeholders with necessary analysis documentation for buy-in, leadership decision, and implementation; conducts walk-throughs of recommended system functionality and prototypes with business users in small group or large group settings.- Ensures uniform documentation presentation and content structure including, but not limited to, online documentation.- Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs.

Bloomington, Indiana

- Worked with various university groups to provide technical leadership and guidance for strategic projects for Public Safety and Institutional Assurance- Responsible for aligning and maintaining web presence with university branding guidelines in individual units as well as PSIA as a whole- Analyzed technological needs and recommended solutions for mission critical technology in Emergency Operations Center- Provided on-site support and training to end users as needed

Brazil, Indiana

- Provided Windows support and training to all bank employees at 4 branches- Maintained Active Directory including GPO Software deployment, user and access policy - Provided back up to proof operators- In charge of purchasing all supplies necessary to daily bank operations- Performed necessary server maintenance

Bloomington, Indiana

- Provided Windows and Mac OS X support to 100+ employees- Maintained Active Directory including GPO Software deployment, user and access policy- Provided both on-site and remote support using in-house developed tools, and standard remote utilities- Replaced/repaired workstation and printer hardware at all locations

Bloomington, Indiana

- Provided phone support at Indiana University for Mission Critical services. - Performed quality assurance testing on university systems. - Created/Edited university knowledge base articles.

Bedford, Indiana

- Completed facility-wide asset management.- Streamlined inbound patient procedures, implementing scanning station for registration.

Computer Science

Music Education