Job Duties and Responsibilities: • Interact with all levels of employees, and respond to employee payroll inquiries in a timely manner.• Process semi-monthly multi-state payrolls including both exempt and non-exempt employees, and intermittent expense reimbursement and equity payrolls using ADP WorkForceNow. • Ensure timely submission and processing of benefits, including direct deposit, 401(k), garnishment and PTO accruals.• Calculate out of cycle payments, and issue manual checks as needed.• Coordinate and interact with federal and state agencies on issues pertaining to employee compensation and deductions.• Run, review and audit as needed 401(k), FSA, HSA, and ESPP deduction reports, to insure compliance with plan limits and enrollment information. • Reconcile Insurance invoices.• Ensure timely filing and record keeping.• Assist in audits and perform other accounting duties as requested.• Foster a strong partnership and communication with Human Resources.• Assist with quarterly and annual payroll reconciliations and year-end activities related to payroll, such as issuing W-2 and ACA forms to employees.• Assist with Concur and timekeeping software implementation.

Payroll support using ADP Workforce Now

- Data entry of timecards- Heavy data entry into excel- EDD Inquiries- Subpoena fulfillment (timecard pulls, photocopying, etc)- Submit Quarterly Multiple Worksite Report to BLS

Controllers Group, Jan Jose, CA – temp assignment to Arxan in SanFrancisco CADEC 2017 – March 2018Assisting client with implementing the ADP Time and Attendance Module and Time Off/Vacation Accruals. Train personnel on resolving timecard exceptions, etc. Create quick reference guides to supplement ADP help screens.

Resolved client issues ranging from the mundane to expert-level on a daily basis. This could consist of (but not be limited to) the following:• Processing New hires to insure correct taxation, benefit setup, and payment• Maintenance and creation of Benefit accruals (time off policies and calculations)• Setup and maintenance of Garnishments.• Editing the payroll batch to ensure proper one-off payments• Year End support including verification of State Tax ID’s, troubleshooting taxation issues for specific employees, processing amendments, and ensuring correct W2’s• Walking a client through processing a payroll from beginning to end when they had never processed a payroll before.• Walking though using the ADP Support Center to process various online forms which could cover anything from adding a new payroll contact, adding a new tax jurisdiction, adding a pre-tax deduction or earnings code, café 125 plan, 401k setup, SAS 70, or requesting a new custom report be written.• Resolving outstanding issues from ADP Implementation• Troubleshooting everything from a payroll preview not appearing to an employee accruing time off incorrectly.• Troubleshoot billing and invoicing issues.• Educate a client on best practices to avoid issues coming up to begin with.• Walk the client though mapping new deductions, earnings, etc if they used the ADP General Ledger Interface.• Walk clients through the ADP Ipay featureWorks effectively in the team support environment (service, operations, conversion, tax, and central, banking) to achieve total client satisfaction. Continually strives to achieve complete customer satisfaction on each and every interaction.Continually strives to increase product knowledge. Coordinates team members across different modules to resolve complex issues. Takes ownership of client issues to ensure resolution is prompt and to the client satisfaction.

Customer Service Rep (on assignment to NETFLIX) • Answering customer inquiries via telephone and email. • Assisting new customers with sign-ups, shipping, billing and general inquiries. • Maintain accurate records of all calls and customer accounts using in-house software. • Generating outgoing calls to follow up with customers when necessary.• Maintain good customer relationships by responding to customers with patience and courtesy. • Meeting performance standards as it pertains to quality, productivity, attendance/punctuality and other call center measures. • Perform additional duties as required.